Card Fraud Strategy VP: Protect Customers, Optimize Loss

Next Frontier Capital; Wilmington (DE); On-site; USD 200,000 - 320,000; Full time

Job summary

Chase seeks a Vice President, Fraud Strategy to shape 1st party card fraud strategies balancing losses, customer experience, and efficiency. You will translate complex problems into clear hypotheses and actions, using data to improve detection and partner across teams with strong governance.

You will own strategy changes, set success metrics, and communicate insights to executives. This role requires leadership, collaboration, and the ability to operate in a dynamic risk environment.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• Minimum 7 years of experience in strategic analytics, risk management, or data science.
• Proficiency in SQL or SAS and experience working with large, complex datasets.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Demonstrated ability to manage competing priorities and deliver high-quality outcomes under tight timelines.
• Demonstrated ability to mentor others and support team development.
• Demonstrated ability to build strong partnerships across teams and stakeholders.

Responsibilities

• Own and evolve 1st party card fraud strategies by translating ambiguous problems into clear hypotheses, analyses, and strategy changes.
• Monitor fraud performance, trends, and customer friction indicators to identify opportunities and quantify tradeoffs.
• Leverage internal and external data to improve detection, reduce false positives, and drive measurable business outcomes.
• Define and track success metrics to evaluate strategy effectiveness, operational impact, and customer experience outcomes.
• Partner with Product and Operations to design and implement end-to-end controls and scalable fraud capabilities.
• Execute strategy changes with disciplined governance, documentation, and control rigor.
• Establish operating rhythms to review performance, prioritize enhancements, and ensure sustained results.
• Communicate insights and recommendations through executive-ready narratives, presentations, and updates.
• Manage multiple priorities and deliver results under tight deadlines in a dynamic risk environment.
• Mentor and develop team members through coaching, feedback, and support on analytical work and execution.

Skills

Strategic analytics

Risk management

Data science

SQL

SAS

Communication

Excel

PowerPoint

Mentoring

Stakeholder partnering

Education

Bachelor’s or Master’s degree

Tools

SQL

SAS

Excel

PowerPoint

Job description

Chase seeks a Vice President, Fraud Strategy to shape 1st party card fraud strategies balancing losses, customer experience, and efficiency. You will translate complex problems into clear hypotheses and actions, using data to improve detection and partner across teams with strong governance.

You will own strategy changes, set success metrics, and communicate insights to executives. This role requires leadership, collaboration, and the ability to operate in a dynamic risk environment.