Car Wash Team Member

Golden Nozzle Car Wash; Springfield (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Career growth

Job summary

Golden Nozzle Car Wash is seeking a hardworking Team Member to support daily operations and deliver an exceptional customer experience. You will interact with customers, assist with sales and memberships, and help maintain a clean, safe facility outdoors in varying weather.

Responsibilities include handling inquiries, supporting throughput, following safety guidelines, and assisting with inventory. Flexible weekend/evening availability is required to join our fast-paced team.

Qualifications

• Customer service experience or aptitude
• Ability to greet and assist customers professionally
• Strong communication and teamwork skills
• Ability to read and follow instructions accurately

Responsibilities

• Provide best-in-class customer service addressing inquiries promptly and professionally.
• Recite standard greetings and assist with sales initiatives and memberships.
• Help ensure facility, equipment, and grounds are clean, safe, and operational.
• Support efforts to optimize vehicle throughput and minimize wait times.
• Follow company safety procedures and regulatory standards.
• Perform general housekeeping and monitor inventory for restocking chemicals and supplies

Skills

Customer service

Sales support

Safety compliance

Communication

Job description

Car Wash Team Member – Golden Nozzle Car Wash Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience. Golden Nozzle Car Wash is looking for hard-working, dedicated, customer-focused individuals who enjoy interacting with customers and helping make a difference in the world. As a Team Member, you will thrive in a fast-paced environment and be passionate about operational excellence and outstanding customer service. This position offers the opportunity to continue growing your skills while advancing your career within the organization.

What You’ll Do:

• Customer Interaction: Provide best-in-class customer service by addressing inquiries and concerns promptly and professionally.
• Sales Support: Recite standard customer service greetings using an on-site electronic tablet and assist with executing sales initiatives and membership growth strategies.
• Site Maintenance: Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Workflow Optimization: Support efforts to optimize vehicle throughput to minimize wait times and enhance the customer experience.
• Safety & Compliance: Follow all company safety procedures and regulatory compliance standards.
• Operational Support: Perform general housekeeping duties and monitor inventory levels to assist with restocking chemicals and supplies.

Core Competencies

• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance
• Effective Communication (Verbal and Written)

Requirements

• Age: At least 16 years of age.
• Education: Read, write, and perform arithmetic calculations (such as making change) at an eighth-grade level.
• Availability: Flexible availability to cover shifts including evenings, weekends, and holidays. Working at least one day on the weekend is required.
• Adaptability: Ability to remain calm and respond according to policies and procedures during emergencies.

Physical Requirements

• Lifting: Ability to lift, carry, and hold up to 50 lbs.
• Environment: Ability to work outdoors in various weather conditions with temperatures ranging from -10°F to 100°F.
• Stamina: Must be able to stand, walk, and move around vehicles for extended periods of time.
• Exposure: Ability to tolerate exposure to gasoline fumes and cleaning products.

Why Join Golden Nozzle?

• Competitive Pay: Average $17.25 - $20.25 per hour (includes wages and performance-based bonuses).
• Bonuses: Additional weekly bonuses on cars washed and monthly passes sold.
• Career Growth: We promote from within and offer leadership development and advancement opportunities.
• Environment: A fast-paced, team-oriented environment where you can make a direct impact on customer satisfaction.
• Starting Rate: $15.00

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are looking to start a career or grow and develop your skills, Nouria is the perfect place to work! We want you to achieve your goals, have a defined career pather and a rewarding work environment. Whether you're looking for a part time, store management or a corporate role, we are excited that you are looking to join our team!