Car Wash Operations Assistant Manager

Nouria; Gardner (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Leadership development

Advancement opportunities

Job summary

Nouria Energy is seeking an Assistant Manager for Golden Nozzle Car Wash in Gardner, MA to assist the Site Manager with day-to-day operations and team development. You will help optimize throughput, coach staff, and ensure safe, high-quality customer experiences.

The role emphasizes leadership, problem-solving, and strong communication in a fast-paced, high-volume environment. Competitive pay and growth opportunities are offered as part of a dynamic team.

Qualifications

• Minimum High School Diploma or equivalent.
• Availability to work up to 50 hours per week, including evenings, weekends and holidays.
• Open availability based on operational needs of Golden Nozzle.

Responsibilities

• Supervise daily site operations, including staffing, scheduling, coaching, and feedback.
• Ensure facility, equipment, and grounds are clean, safe, and fully operational.
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.

Skills

Leadership

Coaching

Communication

Multitasking

Organizational skills

Customer service

Car wash knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

General Summary Of The Position

Assistant Manager – Golden Nozzle Car Wash

What You’ll Do

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service.

As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.

A Day In This Role May Include

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
• Enforce company safety procedures and regulatory compliance standards
• Support review of operational reports, KPIs, and performance metrics to improve site performance
• Partner with the Site Manager to execute site-specific goals and business initiatives
• Help resolve employee and customer concerns to maintain a positive, productive environment
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Core Competencies

• Problem Solving & Decision Making
• Team Leadership Support & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications

(Experience and skills that will help you succeed in this role)

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
• Ability to motivate, coach, and support a high-performing team
• Strong organizational, communication, and multitasking skills
• Customer-first mindset with a commitment to delivering exceptional service
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements

(Must meet all of the following to be considered)

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts including evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast-paced, team-oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Starting Rate: $16.00

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.