Car Wash Customer Service Associate

Bliss Car Wash; Huntington Beach (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Sign on Bonus

Hourly plus commission and incentives

Medical, Dental, Vision, Critical Ill.

401k with Employer Matching

FREE weekly car washes

Growth within BLISS family

Job summary

BLISS Car Wash in Huntington Beach is hiring a Customer Service Representative (GSA FT) to greet guests, educate about washes and memberships, and process payments.

You will load vehicles safely, perform quality checks, and maintain a clean, safe work environment while earning hourly pay plus commission and a $500 sign-on bonus. Flexible hours and growth opportunities available.

Qualifications

• Experience: Combination of experiences such as car wash, retail, and guest service industries preferred, But Not Needed.
• Must always maintain the highest level of service.
• Flexibility to adapt in a variety of hours/days as business dictates.

Responsibilities

• Greet guests and create an exceptional first impression.
• Educate guests on single wash, upgrades, and membership packages.
• Offer & Sell BLISS Monthly Unlimited Wash Memberships.
• Offer & Sell BLISS Single Wash Packages as well as Upgrades.
• Be able to process payments.
• Ensure all vehicles are loaded safely and correctly onto the conveyor.
• Prep the vehicle within company guidelines.
• Quality Control area - verify all vehicles are BLISS clean and wipe down vehicles within company guidelines.
• Provide excellent service to ensure all guests have a great experience.
• Maintain a safe and clean work area.
• Perform after-hours site cleaning by following the schedule.
• Maintain high standards of personal appearance and grooming, including proper uniform.
• Ability to follow directions and exercise good judgment.
• Follow company safety protocol.
• Be a team player.

Skills

Guest communication

Teamwork

Job description

BLISS Car Wash.

Customer Service (GSA FT):

• Customer Service Representative - $500 Sign on Bonus.
• Base $16.90 - $19.00 hourly base pay, plus commission and incentives.

Benefits:

• $500 Sign on Bonus.
• Hourly plus commission and incentives.
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE weekly car washes.
• We offer the opportunity for growth within the BLISS family and value each one of our team members.

BLISS Car Wash is rapidly growing and looking for energetic, smiling team members.

At BLISS we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we’ll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We’re all part of life on this planet and together we can make it better.

If this sounds like you, then BLISS wants to invest in you and your future.

Responsibilities:

• Greet guests and create an exceptional first impression for all guests.
• Educate all guests on single wash, upgrades, and membership packages.
• Offer & Sell BLISS Monthly Unlimited Wash Memberships.
• Offer & Sell BLISS Single Wash Packages as well as Upgrades.
• Be able to process payments.
• Ensure all vehicles are loaded safely and correctly onto the conveyor.
• Prep the vehicle within company guidelines.
• Quality Control area - verify all vehicles are BLISS clean and wipe down vehicles within company guidelines.
• Provide excellent service to ensure all guests have a great experience.
• Maintain a safe and clean work area.
• Perform after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.).
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.
• Ability to follow directions as well as to exercise good judgment and make decisions consistent to the job functions.
• Follow company safety protocol.
• Be a team player.

Job Qualifications:

Experience: Combination of experiences such as car wash, retail, and guest service industries preferred, But Not Needed.

Knowledge:

• Must always maintain the highest level of service.
• Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations.
• Ability to work varied hours/days as business dictates.
• Demonstrates ability to improve through training.

Skills:

Build great relationships with guests and co-workers through great communication and follow-through.

Work Schedule: Full-time & Part-time employees that have the ability to work varied hours/days as business dictates.

Reporting Relationships:

Reports to the Site Manager.

Working and Environmental Conditions:

• Works mainly outdoors and at times indoors.
• Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.).
• Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure.

Physical Demands:

• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for long periods of time.
• Ability to operate all related equipment.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.

We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.