Car Wash Customer Experience Specialist

Quick Quack Car Wash; Rialto (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

Quick Quack Car Wash is seeking fun and energetic Team Members to join our Rialto location. You will work on-site greeting customers, handling cash, and guiding guests through the car wash process.

A friendly demeanor and ability to maintain a clean appearance are essential, as you balance transactions and assist customers with questions or price discrepancies. The role requires standing for long periods, lifting up to 50 pounds, and working varied hours including weekends and holidays.

Qualifications

• Must be able to smile and maintain a clean appearance per dress and grooming standards.
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to perform repetitive movements over long periods of time.
• Must be able to endure extended periods standing and working on cash register or related equipment.
• Must be able to lift up to 50 pounds at times.

Responsibilities

• Greets customers as they enter the location.
• Maintains awareness of services provided by Quick Quack Car Wash.
• Explains services provided by Quick Quack Car Wash to customers.
• Assists customers with questions or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and verifying sales at end of shift.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Holds advertising signs and performs other marketing-related functions.
• Properly uses sales membership pitch when interacting with new customers.
• Sells additional services and vending items by recognizing opportunities and benefits to the customer.
• Accurately and efficiently completes sales transactions and maintains proper cash accountability at POS registers.
• Stocks and maintains merchandise in vending cart.
• Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash).
• Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.

Skills

Customer service

Cash handling

Communication skills

Reading/writing

Flexible schedule

POS system

Education

High school diploma or equivalent preferred

Tools

Cash register

POS system

Job description

Quick Quack Car Wash is seeking fun and energetic Team Members to join our Rialto location. You will work on-site greeting customers, handling cash, and guiding guests through the car wash process.

A friendly demeanor and ability to maintain a clean appearance are essential, as you balance transactions and assist customers with questions or price discrepancies. The role requires standing for long periods, lifting up to 50 pounds, and working varied hours including weekends and holidays.