Car Wash Appointment Scheduling Assistant

Gem Carwash; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading car wash service provider is seeking an Entry-Level Car Wash Appointment Scheduling Assistant. This fully remote role involves managing customer appointments, coordinating schedules, and ensuring excellent service. Ideal candidates have strong communication skills, attention to detail, and the ability to multitask in a remote environment. This position offers a competitive hourly rate of $26.00 – $32.00.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask in a remote environment.
• Customer-focused mindset with a friendly, professional attitude.

Responsibilities

• Manage customer appointments and coordinate schedules.
• Communicate with customers via phone, email, or chat.
• Update the daily scheduling calendar for efficient workflow.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Multitasking ability

Customer-focused mindset

Education

High school diploma or equivalent

Associate’s degree or coursework in Business Administration, Communications, or Customer Service

Job description

Our company is a growing leader in the car wash and auto care industry, providing high-quality services, franchise support, and customer-focused solutions across multiple locations. We pride ourselves on efficiency, excellent service, and teamwork. To continue improving our customer experience and streamline scheduling operations, we are looking for an Entry-Level Car Wash Appointment Scheduling Assistant to join our remote support team. The Car Wash Appointment Scheduling Assistant is responsible for managing customer appointments, coordinating schedules, and assisting with daily communication between clients, teams, and management. This fully remote, entry-level position is ideal for an organized individual who enjoys helping people, managing multiple tasks, and working in a structured, service-oriented environment.

Key Responsibilities

• Handle inbound and outbound scheduling requests for car wash appointments and maintenance services.
• Communicate with customers via phone, email, or chat to confirm, reschedule, or follow up on appointments.
• Manage and update the daily scheduling calendar to ensure efficient workflow and accurate time slot allocation.
• Coordinate schedules between multiple car wash locations, teams, and technicians.
• Maintain detailed and accurate customer records in the scheduling or CRM system.
• Provide prompt, professional, and courteous responses to customer inquiries.
• Notify management of any scheduling conflicts, cancellations, or changes.
• Assist in generating simple daily or weekly appointment reports.
• Support the office and operations team with light administrative tasks when needed.
• Collaborate with team members to improve scheduling systems and customer satisfaction.

Qualifications

• High school diploma or equivalent required; an Associate’s degree or coursework in Business Administration, Communications, or Customer Service is a plus.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask in a remote environment.
• Reliable internet connection and ability to work independently with minimal supervision.
• Customer-focused mindset with a friendly, professional attitude.
• Eagerness to learn, adapt, and grow in a fast-paced service-oriented role.
• Job Type: Full-time
• Pay: $26.00 – $32.00 per hour
• Work Location: Remote