CAR-T Cell Therapy Experience Lead

Johnson & Johnson; North Dakota; On-site; USD 180,000 - 230,000; Full time

Job summary

Johnson & Johnson Innovative Medicine seeks a CAR-T Cell Therapy Experience Lead to support the Midwest United States. The role covers North Dakota, South Dakota, Minnesota, Wisconsin, Nebraska, Kansas, Missouri, and Illinois.

You will be the primary field-based contact for certified CARVYKTI treatment centers, improving site operations, coordinating order management and logistics, and driving site capacity expansion where appropriate.

Responsibilities

• Successful site management; lead operational account management for CARVYKTI order/logistics.
• Expert guidance; act as subject matter expert for CAR-T operations and logistics.
• Cross-functional collaboration; align cross-functional partners via matrix calls with internal and alliance partners.

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales - Oncology/Hematology (Commission)

Job Category:

Professional

All Job Posting Locations:

Illinois (Any City), Iowa (Any City), Kansas (Any City), Minnesota (Any City), Missouri (Any City), Nebraska (Any City), North Dakota (Any City), South Dakota (Any City), Wisconsin (Any City)

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

We are searching for the best talent for a CAR-T Cell Therapy Experience Lead to support the Midwest portion of the United States. This position will cover North Dakota, South Dakota, Minnesota, Wisconsin, Nebraska, Kansas, Missouri, and Illinois.

Purpose:

At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers. In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. You will facilitate successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. Additionally, you will drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g., satellite capabilities or outpatient clinics). In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

About the CTEL Team

For certified treatment centers, the CTEL is the single point of contact for all items related to operations for their CARVYKTI® program. CTELS help advance treatment center coordinator success with CARVYKTI® therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. The team works closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.

Detailed CTEL responsibilities include (but are not limited to):

• Successful site management. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics, including opportunities for site expansion (e.g. satellite apheresis). Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance. Serve as assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross-functional partners through regular participation in matrix calls with internal and alliance partne