Car Rental Customer Service

Budget Rent A Car of Utah; Elko (NV); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Weekly pay

Incentives

Paid training

Career growth

Collaborative workplace

Job summary

Budget Rent A Car of Utah in Elko is seeking a customer-focused team member to support rentals and daily operations. You will greet customers, help with reservations, and ensure smooth pickup and drop-off experiences.

The role involves vehicle prep, inspections, and processing rental agreements while maintaining a clean, organized branch and fleet. Weekend availability and a valid US work authorization are required.

Qualifications

• Demonstrated customer service mindset and strong communication.
• Comfortable using computers and learning new software systems.
• Ability to manage multiple priorities and work Independently while contributing to a team.

Responsibilities

• Welcome customers and assist with rental reservations, pickups, and returns.
• Review rental information, answer questions, and explain vehicle options and protection products.
• Complete vehicle condition inspections before and after each rental.
• Help prepare vehicles for the next customer, including light cleaning and staging.
• Accurately complete rental agreements, payments, and related documentation.
• Coordinate vehicle assignments to meet customer and operational needs.
• Respond to customer concerns professionally and work toward timely resolutions.
• Assist with maintaining a clean, organized, and efficient rental office and lot.

Education

High school diploma or GED

Tools

Computer literacy

Job description

Job Type

Full-time, Part-time

Overview

Are you someone who enjoys helping people and providing excellent customer service? We're looking for a reliable, motivated team member to join our Elko rental location. In this role, you'll assist customers throughout the rental process while helping maintain a well‑organized branch and rental fleet. Whether you're greeting customers, preparing vehicles, or supporting daily operations, you'll play an important part in creating a positive rental experience.

What You’ll Do

• Welcome customers and assist with rental reservations, pickups, and returns.
• Review rental information, answer questions, and explain available vehicle options and protection products.
• Complete vehicle condition inspections before and after each rental.
• Help prepare vehicles for the next customer, including light cleaning and staging as needed.
• Accurately complete rental agreements, payments, and related documentation.
• Coordinate vehicle assignments to meet customer and operational needs.
• Respond to customer concerns professionally and work toward timely resolutions.
• Assist with maintaining a clean, organized, and efficient rental office and lot.

What We’re Looking For

• A positive attitude and commitment to providing outstanding customer service.
• Previous experience in customer service, retail, hospitality, or a similar customer‑facing role is preferred.
• Sales or upselling experience is a plus but not required.
• Comfortable using computers and learning new software systems.
• Strong organizational skills with the ability to manage multiple priorities.
• Self‑motivated and able to work independently while contributing to a team environment.
• Excellent verbal communication and problem‑solving skills.

What We Offer

• Competitive hourly pay with performance‑based incentive opportunities.
• Weekly pay, with additional monthly incentive potential.
• Paid training and ongoing support.
• Opportunities for career growth and advancement within a growing company.
• A collaborative workplace where your contributions make a difference.

Requirements

• High school diploma or GED.
• At least 18 years old and legally authorized to work in the United States.
• Valid driver's license with a satisfactory driving record (no more than two moving violations or at‑fault accidents within the past three years).
• Availability to work weekends and holidays as business needs require.
• Employment is contingent upon successfully completing a background check and pre‑employment drug screening.

Salary

$17/hr + incentives