Car Rental Cleaner

EDS Service Solutions; Chelsea (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

EDS Service Solutions seeks a Flex Agent to assist at our Revere, MA car rental counters, handling rental and return processes, greeting customers, and helping with car washing and parking.

Requirements include outdoor work ability, a valid driver’s license, clean driving record, and professional appearance. Shift is Monday–Friday 7:00 am to 3:30 pm, pay $18 per hour with weekly pay.

Qualifications

• Must be 21 years of age or older.
• Excellent customer service skills.
• Have a driver's license.
• Clean driving record in the past three years.
• Must be able to work outdoors.
• Must be able to scan for 8 hours.
• Must be able to walk, bend, twist for 8 hours.

Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process.
• Welcome each customer with a smile.
• Professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Own each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Utilize company-approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
• Assist at our carwash, cleaning cars, vacuuming, disinfecting and refueling vehicles as needed.

Skills

Customer service

Driver's license

Outdoor work

Clean driving record

8h shifts

Job description

EDS Service Solutions partners with car rental companies around the United States. We run the back-end operations to ensure that all customers have an exceptional car rental experience. We looking for a Flex Agent, helping with our car rental industry at our counters and washing and parking cars. Perfect for outgoing personality and who likes to work outdoors.

Job Duties/Responsibilities:

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.

• Welcome each customer with a smile.

• Professional appearance, language, and behavior.

• Focus on providing a clean and safe vehicle, to every customer, every time.

• Own each customer’s service experience by immediately owning and resolving issues.

• Be proud of our brand and the role you play in our success.

• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

• Utilize company-approved sales and service techniques when determining customer wants and needs.

• Offer optional products to meet customer wants and needs.

• Prepare all rental and return documents accurately and completely.

• Qualify each customer using our company rental requirement guidelines.

• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

• Ensure that the return date and time on the rental agreement is accurate.

• Review all charges at the time of vehicle return.

• Prepare the Rental Agreement Folder with all required information.

• Answer the phones to assist customers in a friendly, helpful and prompt manner.

• Assist customers by effectively resolving all customer service issues.

• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

• Assist at our carwash, cleaning cars, vacuuming, disinfecting and refueling vehicles as needed.

Requirements:

• Must be 21 years of age or older

• Excellent Customer Service skills with prior experience

• Have a driver's license

• Clean Driving Record in the past three years

• Must be able to work outdoors

• Must be able to scan for 8 hours

• Must be able to walk, bend, twist for 8 hours

Rate: $18/hr - weekly pay
Shift: Monday-Friday 7am-3:30pm

Location: Revere, MA

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.