Captive Shared Services Process Specialist

Owens Corning; Toledo (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Owens Corning seeks a Captive Shared Services Process Specialist to drive strategic execution within Global Supply Chain and the GBS organization, partnering with cross‑functional teams to understand business needs and deliver efficient, error‑free orders.

The role requires 3–5 years in Customer Service/Logistics, proficiency with CRM/SAP, strong Microsoft Office skills, and willingness to travel up to 5% (including international).

Qualifications

• 3–5 years in Customer Service, Logistics or Supply Chain
• High school diploma; Associate or Bachelor's degree preferred
• Experience with CRM and SAP preferred
• EDI experience preferred
• Strong MS Office skills
• Willingness to travel up to 5%, including internationally

Responsibilities

• Build relationships with cross-functional teams to understand business needs
• Execute day-to-day operations and manage electronic ordering platforms
• Resolve orders with errors and manage Third Party orders
• Back Office tasks: record maintenance, claims and adjustments, capacity management
• Review KPIs and share best practices to improve performance
• Collaborate across Global Supply Chain and GBS organizations

Skills

CRM & SAP

EDI experience

Communication

Time management

Adaptability to change

Travel willingness

Microsoft Office

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

CRM software

SAP

Microsoft Office

Job description

Purpose of the Job

The Captive Shared Services Process Specialist is responsible for management and strategic execution within the pillars of the Captive Shared Services Team. This position will interact with various teams within Global Supply Chain as well as the internal teams encompassed by the GBS (Global Business Services) organization.

Job Responsibilities

Knowing our businesses and their strategies

• Build relationships within the functional organization, the cross functional organization
• Understanding business needs for our customers
• Critical and creative thinking to efficiently execute day-to-day operations

Operate in a waste-free environment

• Enact electronic ordering process & actively work to resolve orders with errors
• Working with the cross functional team to manage Third Party orders
• Execute day-to-day operations and utilization of various electronic ordering platforms
• Back Office functions included but not limited to:
  • Record maintenance
  • Customer Claims and Adjustments
  • Capacity Management and Planned Availability
  • Customer Portal support
  • Development and expansion of incoming processes to optimize and effectively transition to a proper location
  • Operate inside an extended branch of the company that focuses on providing support for the Front Office (Supply Chain & cross functional teams)

Executing Strategy To Ensure a Positive Customer Experience

• Utilizing functional standard operating procedures (SOPs) to ensure proper process is executed
• Share best practices with functional team members to improve team performance
• Review reporting and KPIs to evaluate areas of improvement
• Leverage tools and technology to create internal efficiencies, consistency, and an improved customer experience
• Ensure timeliness and accuracy of operational tasks

Job Requirements

Minimum Qualifications

• Minimum 3-5 years' work experience in Customer Service, Logistics or Supply Chain
• High school diploma, Associates or Bachelor's degree preferred

Experience

• Experience in customer relationship management software: CRM and SAP preferred
• EDI experience preferred
• Experience in making high-impact decisions in a fast-paced, ever-changing environment
• Previous experience creating solutions in the best interest of the company and the customer

Knowledge, Skills & Abilities

• Proficiency-level skills utilizing Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Strong oral and written communication and listening skills
• Knowledge of building materials industry preferred
• Ability to build strong team alignment and communication
• Possess strong process and financial acumen
• Supportive and adaptive to change management initiatives
• Passion to develop self and engage in personal development
• Ability to travel up to 5%, including internationally
• Ability to learn new skills
• Ability to manage time effectively

About Owens Corning

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.