Captain

Dave & Buster's Management Corporation, Inc.; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Free games

Job summary

Dave & Buster’s Management Corporation, Inc. is seeking a Social Bay Concierge to create unforgettable guest experiences in a fast-paced, fun environment. You will guide groups through selecting games, provide tips, and ensure successful setup for enjoyable competition and FUN.

Responsibilities include welcoming guests, coordinating with the service team, and maintaining cleanliness and safety standards while delivering exceptional service.

Qualifications

• Must be at least 18 years old.
• Must be able to read and communicate in English.
• Strong guest service and teamwork abilities.

Responsibilities

• Deliver an unparalleled guest experience with food, drinks and games.
• Welcome and engage guests to create unforgettable experiences.
• Guide groups through games and activities for maximum fun.
• Provide tips and best practices for choosing games suitable for groups.
• Coordinate with service team to ensure prompt beverage and food service.

Skills

Reading & English

Job description

Job Description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT

At Dave & Buster’s, our Social Bay Concierge plays an important role in creating unforgettable experiences for our Guests while they are enjoying FUN, fast-paced games in our interactive Social Bays. As a Concierge, you will guide groups through deciding on what type of games to play based on the needs of the group, give tips and best ways to have the best time, and ensure they are set up for success to enjoy a little competition and FUN!

NITTY GRITTY DETAILS

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Takes prompt corrective action where necessary or suggests alternative courses of action.
• Welcomes and engages all Guests by providing exceptional service that creates unforgettable experiences.
• You will be the face of the FUN! Creates an environment of high engagement and FUN for our Guests.
• Guides groups of Guests through collaborative activities and games.
• Is the knowledge master of the game types and provides tips and tricks to the Guests to have the best experience.
• Understands Guest’s needs to determine which game(s) is best for the group.
• Supports Guests with any service and basic technical questions.
• Alerts the Amusement Team when something beyond basic technical assistance is required.
• Partners with the Service Team to ensure our Guests receive prompt and attentive beverage and food service.
• Completes any required side work to support the set-up and break down of the Social Bays.
• Resetting and cleaning Bays to approved standards after use to prepare for next Guests.
• Adheres to company’s sanitation procedures.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
• Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Assists other Team Members as needed or as business dictates.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
• Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
• Must be able to read and communicate in English.
• Dressed in proper dress code requirements, looking neat, clean and professional at all times.
• Must be at least 18 years of age.

Requirements STUFF OUR ATTORNEYS MAKE US WRITE

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law.

Salary Compensation is from Salary Range: 17 - 19.25

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!