Captain

Union Square Hospitality Group; New York (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tips included

Health insurance

401(k) plan

Paid time off

Parental leave

Employee discounts

Commuter benefits

Job summary

The View, part of Union Square Hospitality Group, is seeking a Captain to lead on the floor and ensure guests enjoy memorable hospitality, food, and beverages in a dynamic setting in New York City. You will guide service, explain menu items and ingredients, and help deliver a warm, attentive experience to every guest.

We value teamwork, efficiency, and ongoing growth. The role offers competitive hourly pay, tips, comprehensive benefits, and growth opportunities within a renowned hospitality

Qualifications

• 3+ years’ experience in a Service role in a similar environment
• English fluency; other languages optional

Responsibilities

• Consistently support a culture of Enlightened Hospitality
• Demonstrate mastery of menu items and ingredients; make recommendations
• Lead on the floor and ensure guests receive warm, attentive hospitality
• Anticipate guest needs and communicate with colleagues and kitchen during service
• Maintain high cleanliness and appearance standards before, during, and after service
• Continue to learn and grow in the role

Skills

Service experience

English fluency

Job description

The View, New York City’s only revolving restaurant, bar, and lounge has been led by Danny Meyer’s Union Square Hospitality Group since 2025, following a complete renovation by the Rockwell Group. The space evokes the vibrant nightlife of historic New York, drawing inspiration from classic American supper clubs.

Located in the heart of the theater district, The View spans two floors, offering both a lively bar and a full-service dining room in constant motion. The experience blends live music, classic American cuisine, and panoramic skyline views with the theatrical energy of the surrounding neighborhood.

Who you are:

Captains are responsible for ensuring that all guestswho dine with us have memorable experiences filled with hospitality, delicious food and drinks, and exceptional service. The Captain is an integral member of our Service team and is ultimately responsible for the sale and service of our food and beverages, while acting as a leader on the floor and providing our guests with warm and attentive hospitality.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Demonstrate mastery of all food and beverage menu items, fluency of all ingredients and preparations, and the ability to make recommendations according to guest preferences
• Consistently follows and leads the team on steps of service with efficiency and grace, while maintaining a sense of urgency throughout service
• Anticipates guest needs, ensuring constant communication with colleagues, management, and the kitchen during service
• Maintains the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service
• Demonstrates an eagerness to continue to learn and grow

What we need from you:

• 3+ years’ experience in a Service role in a similar environment
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time
• Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Captain, you’ll enjoy:

• Competitive pay: Hourly rate of $14.50/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Hospitality perks: 51% dining discount across the entire USHG family of restaurants
• Convenience & flexibility:Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dotsto build uplifting experiences and relationships
• Center the salt shakerwith an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.The road to success is paved with mistakes well-handled
• Bring a charitable assumptionand err on the side of generosity
• Leave our campsite better than we found it;always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

#WORKWITHUS

Join the team at The View!