Captain

SingleThread Farm - Restaurant - Inn; Healdsburg (CA); Sur place; USD 22 730 - 23 419; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Plans

Paid Time Off

401(k) with company match

Employee Dining and Wine Discounts

Résumé du poste

A renowned dining establishment in Healdsburg is seeking a Captain to oversee guest service operations. The ideal candidate will have over 3 years of experience in fine dining, strong communication and organizational skills, and a commitment to quality hospitality. Responsibilities include curating guest experiences, mentoring team members, and managing service flow. This full-time position offers competitive pay and a range of benefits within a supportive team environment.

Qualifications

• 3+ years of related food, beverage and/or service management experience in fine dining.
• Commitment to quality and genuine hospitality.
• Excellent organizational and multitasking abilities.

Responsabilités

• Curate and execute guest experiences in our Dining Room.
• Ensure thoughtful communication with team members for a smooth operation.
• Mentor team members and foster a supportive work culture.

Connaissances

Guest service skills

Communication skills

Problem-solving skills

Organizational skills

Outils

MS Office

POS systems

OpenTable

Description du poste

SingleThread Farm - Restaurant - Inn Pay Range

This range is provided by SingleThread Farm - Restaurant - Inn. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

CAPTAIN

Compensation + Benefits

• Pay: $16.50 per hour plus gratuities
• Medical, Dental, Vision Plans
• Paid Time Off – Including Vacation, Sick and Mental Health Time Off
• 401(k) w/ company discretionary match
• Flexible Spending Account
• Employee Assistance Program – 6 free counseling sessions annually for you and your household members
• Employee Dining and Wine Discounts
• Daily Family Meal
• Customized Educational Opportunities
• Opportunity for Advancement within the Vertice Portfolio
• Referral Bonuses
• Uniform

What You’ll Be Doing In This Role...

Under the general direction of the General manager and in conjunction with the SingleThread Team, the Captain works to successfully curate and execute guest experiences in our Dining Room. This is achieved through a genuine and intentional sense of hospitality while controlling the pace of service by being in tune with the guest’s needs and your team’s dynamics.

Guest‑Facing Service Management

• Provide warm, humble and knowledgeable service throughout the property
• Communicate with the Maitre’d or Restaurant Manager about any details that aid in the guest experience and assist with execution
• Take responsibility for guest financials at the end of the experience (closing accurate amounts to Tock as needed, applying gift cards correctly, running cards on the correct tables and being equipped to answer basic financial questions)
• Control the flow of service by being in tune with the guest’s needs and your team’s dynamics
• Bring any guest issues and proposed solutions to the attention of a manager on duty to ensure the proper resolution and tracking
• Review all pertinent guest information in Tock prior to service and add new notes in the required format prior to clocking out each shift

Employee Relations

• Assist in creating and upholding a work culture that encourages growth in a healthy and supportive environment
• Take time to mentor those that come after you
• Invest in your team’s success by following up after any successful or challenging services
• Remain calm, collected and in control of your station in high‑tension situations

General/Miscellaneous

• Ensure a Kaizen mentality in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
• Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
• Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
• Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
• All other duties as assigned by manager

In an Ideal World, You Have:

• 3+ years of related food, beverage and/or service management experience in a fine dining atmosphere (preferred)
• Commitment to quality, excellence, and genuine hospitality
• Highly organized, self‑motivated, and flexible, with the ability to manage multiple priorities under time constraints
• Excellent communication and interpersonal skills
• Ability to listen, communicate, and build connections
• Relevant experience in high‑end hospitality/restaurant operations
• Excellent computer competency (e.g. well‑versed in PC and/or Mac‑based MS Office, POS and PMS, OpenTable, Tock, or similar booking program)
• Ability to work with confidential information
• A person of integrity; fair and consistent
• Creative problem‑solving and critical decision‑making skills
• Ability to work collaboratively across the organization
• Extensive knowledge of Sonoma County and its surrounding areas including its history, wineries, dining options, retail shopping
• Ability to work a varying schedule, including overtime, nights, weekends and holidays, and the ability to work 5 shifts per week

Environmental And/Or Physical Requirements

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 40 pounds
• Ability to stand and/or sit for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

KEY COMPETENCIES

• Take responsibility and initiate to resolve issues, always clearly communicating with leadership team and team members
• Be decisive, accept responsibility for making things happen, think ahead, and develop contingency plans
• Be an active listener, remain present and open, provide verbal, non‑verbal, and supportive feedback, and show respect and empathy to one another
• Be motivated and committed, approach all tasks with enthusiasm, and seize opportunities to learn new skills or knowledge to improve performance
• Be flexible, respond quickly and positively to changing environments
• Maintain high team focus via cooperation and support other team members in pursuit of department goals
• Be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.

Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and opportunities for growth and career development.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Restaurants

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