CAPS Supervisor-Intake-Hybrid Work Model

Arapahoe County Government; Aurora (CO); Hybrid; USD 72,000 - 88,000; Full time

Job summary

Arapahoe County Government is seeking an Intake Supervisor in Aurora, CO. The role leads a team of professional social caseworkers handling child, youth and adult protection cases, ensuring trauma-informed practice and adherence to policy and law.

The position requires strong leadership, crisis management, and the ability to coach staff through high-pressure, time-sensitive situations. Hybrid work with in-office days is required.

Qualifications

• Two-Generation Approach knowledge or experience.
• Ability to hire, supervise and evaluate professional staff.
• Knowledge of Colorado statutes and county policies.
• Strong leadership and communication skills.
• Ability to write and edit reports.
• Experience in supervision of social-casework teams.

Responsibilities

• Oversees staff scheduling and supervision to manage caseload dynamics.
• Organizes unit workflow to ensure coverage and efficiency.
• Assists in budgeting and resource planning for the unit.
• Directs duties to social caseworkers based on workload and skills.
• Provides guidance and coaching on policy and procedures.

Skills

Two-Generation Approach

Staff Supervision

Leadership

Communication Skills

Trauma-Informed Practice

Critical Thinking

Policy Knowledge

Education

Bachelor’s degree in social work or related field

Master of Social Work or related field

Tools

CAPS System

Colorado TRAILS

Microsoft Office

Job description

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Job Number: 776
Salary: $69,142.06-$110,447.22
Department/Office: Human Services
Division: Child & Adult Protection Services
Location: 14980 E. Alameda Dr., Aurora, CO, 80012
Job Type: Salary Full-Time
Posting Date: 09/04/2026
Closing Date: 09/18/2026

"Arapahoe County Child and Adult Protection Services positions are hybrid and require 3-days in the office which could be at either the Aurora or Littleton location."

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.
Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.
The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

* Applicant must list job duties for each previous position. Applications missing this information will not be considered, and a resume alone is not sufficient.

This position is specific to an Intake Supervisor. The Intake Supervisor provides leadership, guidance, and oversight to an intake unit of professional social caseworkers responsible for conducting child protection assessments. The supervisor ensures that staff apply best‑practice assessment skills, adhere to policy and statutory requirements, and effectively manage complex intake cases where abuse or neglect is present or suspected. Responsibilities include supervising the completion of thorough assessments, supporting crisis intervention and safety planning, overseeing case documentation and decision‑making, and ensuring consistent alignment with child protection standards. The role requires strong leadership, critical thinking, and the ability to coach and support staff through high‑pressure, time‑sensitive situations.

• Anticipated Hiring Range – Min: $72,186.14 - $87,893.00

GENERAL DESCRIPTION OF JOB:

The CAPS Supervisor provides direct supervision to a team of professional social caseworkers who work with families with a variety of child, youth and adult protection issues in accordance with agency, state and federal guidelines and laws.

DUTIES:

• Planning:Oversees staff scheduling; conducts individual and group supervision to manage case dynamics and direction. Establishes work priorities and monitors deadlines. Meets with administration as needed to participate in program planning.
• Organizing:Organizes the work within the unit to assure coverage and efficiency in caseload management based on the available knowledge and skills of the assigned workers. Develops systematic methods of implementing programming which includes developing controls and monitoring workflow.
• Budgeting:Determines the resources that are required to achieve the goals of the unit and makes recommendations to higher level management which sets priorities and budget requests.
• Directing:Assigns duties to social caseworkers in the unit based on workload and available skills and abilities of the workers. Provides guidance and consultation in the accomplishment of day-to-day tasks assigned to caseworkers.
• Instructing:Gives written and verbal instructions to subordinates on program issues. Meet with workers individually and in groups to explain rules, policies, procedures, and laws. Work with staff on individual cases, reviewing actions taken, coaching on effective resolution of problems in cases or duties which are difficult for the workers and creating work situations which allow professional growth.
• Setting Standards:Professional standards are set primarily through state rules, statutes, and manual regulation. Unit rules for work performance on the job are made by this position. May establish workload and qualitative standards for the unit.
• Reviewing:Monitors the work of subordinates and reviews the work of the total unit's effectiveness regarding plans and programs. This may be done through individual supervision, documentation, and review of other reports prepared by the worker and the case records. Reviews occur before, during, and after the performance of tasks.
• Training:Training needs for staff members are established on an individual basis and facilitation may be carried out by this position, through staff development, state department staff and outside facilitators when sufficient resources are available. Monitors training progress including the assessment of need, and the evaluation of training upon completion.
• Coaching and Discipline:Checks with employees on missed deadlines, problems of tardiness, chronic absences, and interpersonal problems and complaints involving the unit; participates in resolving grievances and partners with the Administrator, Section Manager, and Division Manager on disciplinary action taken against staff members in the unit. Able to hold staff accountable and influence change.
• Appraising Performance:Reviews the performance of workers on a periodic basis and completes the annual performance rating using the appropriate form. Establishes individual performance plans and objectives and evaluates based on achievement of plans and objectives.
• Clinical Abilities:Demonstrates high level of clinical skill, is trauma informed and ensures staff practice from a trauma informed lens. Demonstrates self-awareness and ability to reflect on own actions/practice and understands how actions impact others. Able to take feedback and make changes accordingly.
• Performs Other Personnel Functions:Interviews and participates in selection of employees for the unit with higher level manager(s). Attends supervisory meetings, oversees paperwork such as leave slips, time sheets, mileage reimbursement; attends collateral meetings with other agencies and state staff.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Experience and/or knowledge of the Two-Generation Approach.
• Ability to hire, supervise and evaluate professional casework staff. Knowledge of successful management techniques and how to effectively apply them. Excellent problem solving and conflict resolution skills. Ability to motivate and lead staff and relate to the public in a professional manner.
• Knowledge of principals of professional social casework and case management practices. Knowledge of Colorado Revised Statute and Volume 7 program area and ability to interpret rules, regulations, policies, laws and procedures. Knowledge of the organization, operations, programs and policies of County government.
• Strong interpersonal skills and ability to develop and maintain working relationships with clientele, coworkers, supervisors, administrators, attorneys, the public and other community agencies. Ability to communicate effectively both verbally and in writing. Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant/frequent interruptions and dealing with angry, upset, or frustrated individuals.
• Ability to effectively utilize various computer systems such as CAPS, Colorado TRAILS and Microsoft Office Suite, including Word, Excel and Outlook. Ability to originate, write and edit reports.
• Ability to maintain a high level of professionalism and demonstrate leadership skills.
• Ability to effectively evaluate situations and make independent decisions, multi-task, prioritize and utilize critical thinking skills.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Bachelor’s degree in social work or a human behavioral science field from an accredited institution, including at least 30 semester or 45 quarter hours in human behavior science andthree (3) years of professional casework, case management, or human services experience in a public or private human services agency.
• A Master of Social Work or a human behavioral science fieldandtwo (2) years of professional casework, case management, or human services experience in a public or private human services agency.

Some examples of appropriate work experience could include: clinical experience, residential child care experience, milieu experience, domestic violence case manager, paid victim's advocate, probation officer, law enforcement, para-professional work, and/or other case management experience.

Preferred Education and Experience:

• Three (3) years of child welfare social casework experience.
• Knowledge of Partnering for Safety model and integration of the model into practice.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Reliable transportation is required as you will be utilizing your own personal vehicle for visiting families’ homes, transporting children, and attending court. You will be reimbursed for mileage.
• Must have already successfully completed the Colorado Pre-Service Training Academy program or if hired must successfully complete and pass all required State of Colorado training in order to be considered for future employment.

Post-Employment Requirements:

• Must also be able to successfully pass post-employment fingerprint check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.

** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.