Capitol Club Server - PT

MARCUS HOTELS INC; Madison (WI); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage their club lounge, ensuring exceptional service and adherence to brand standards. This role involves setting up and maintaining the lounge, serving food and beverages, and providing top-notch customer service to guests. Ideal candidates will possess strong multitasking abilities and a background in hospitality. Join a supportive team that values training and advancement, while enjoying benefits such as insurance, paid vacation, and discounts at hotels. This is an exciting opportunity to contribute to a vibrant hospitality environment.

Benefits

Medical, dental, vision and life insurance

401K plan

Paid vacation time

Free meal per shift

Free employee parking

Discounts at Hilton Worldwide hotels

Discounted movie tickets

Hilton branded training

Promotion from within

Qualifications

• Ability to read and comprehend English for instructions.
• Prior hospitality or food and beverage experience preferred.

Responsibilities

• Manage club lounge setup and breakdown according to standards.
• Provide detailed customer service to guests in the lounge.
• Maintain cleanliness and inventory of the club lounge.

Skills

Customer Service

Multitasking

English Comprehension

Food and Beverage Service

Job description

This job posting isn't available in all website languages.

To manage the club lounge according to Hilton brand standards by providing detailed customer service to Hilton Honors guests. This includes necessary set-up, upkeep, break down, and cleaning functions of the club lounge.

ESSENTIAL FUNCTIONS:

1. Sets up club lounge with tables, chairs, china, silverware, and other service equipment; and breaks down club lounge according to contract and supervisor's instructions.
2. Services of food and beverages according to standards and event orders.
3. Handles guest requests or gets assistance from supervisor or manager.
4. Keeps accurate counts on number of covers or guests utilizing the Club Lounge throughout the service.
5. Communicates frequently with supervisors as to the progress of the day's work.
6. Maintains cleanliness of club lounge, public areas, pantry and storage areas.
7. Maintains inventory of necessary supplies.
8. Maintains Hilton's high standards of quality and service.
9. Performs other duties and assists in other hotel areas as assigned.

POSITION REQUIREMENTS:

1. Ability to read and comprehend English in order to receive instructions from managers and guests.
2. Ability to respond quickly and accurately to guest requests.
3. Ability to handle multiple tasks quickly and efficiently.
4. Ability to lift 50 lbs. with reasonable accommodation.
5. Prior hospitality or food and beverage experience preferred.

BENEFITS:

1. Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment.
2. 401K available for eligible associates following 90 days of employment.
3. Paid vacation time for eligible associates following 1 year of employment.
4. Free meal per shift.
5. Free employee parking when available.
6. Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts.
7. Discounted movie tickets.
8. Ability to transfer within the company.
9. Hilton branded training.
10. We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation.
11. We are an equal opportunity action and drug free work place.
12. This organization participates in E-Verify.