Capital Partners Onboarding / Asset Transfer Specialist

Brown Brothers Harriman & Co.; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Brown Brothers Harriman is seeking a Capital Partners Onboarding / Asset Transfer Specialist in New York. You will support Multi-Family Office and Institutional Clients, handling new account onboarding and asset transfers, coordinating with Investor Services, Front Office, AML/KYC, Risk, and Service Delivery teams.

You will drive workflow improvements to address control gaps and ensure timely, accurate processing.

Qualifications

• Bachelor's degree required.
• Ability to identify, elevate, and resolve problems/issues.
• Ability to communicate professionally through effective verbal and written communication skills.
• Excellent attention to detail, time management, and organizational skills.
• Strong interpersonal, collaboration, and relationship management skills.

Responsibilities

• Collaborate with onboarding manager to review client statements and perform asset reviews including serviceability.
• Coordinate and inquire with Investor Services Operations teams to determine serviceability and facilitate transfers.
• Work with Front Office teams and Risk to determine account type appropriateness based on assets.
• Assist front office with receipt of complex assets and troubleshoot break items.
• G ain understanding of different security movements (funds, assets, certificates) and ensure cost basis is updated.
• Perform reconciliation of asset transfers for accuracy and completeness.
• Generate confirmation letters to end clients for transfer completion.
• Maintain contact lists for outside custodians and up-to-date onboarding processes.
• Develop strong relationships with Front Office Relationship Teams and CP support groups.
• Act as escalation point for issues and address client inquiries in a timely manner.
• Collaborate with BBH teams to understand workflows and drive process improvements.

Skills

AML/KYC

Communication

Attention to detail

Teamwork

Time management

Problem solving

Workflow design

Asset transfers

Education

Bachelor's degree

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Brown Brothers Harriman is currently recruiting a Capital Partners Onboarding / Asset Transfer Specialist to join our Capital Partners Ops&Admin Team. In this role you will be responsible for supporting Multi-Family Office and Institutional Clients, primarily handling new account onboarding and asset transfers for new and existing accounts. S/he will ensure that all tasks are done timely and accurately and maintain a high standard of excellence. This position interacts with internal key stakeholders across the firm and works closely with the Front Office, AML, Risk, Service Delivery, and Capital Partner Support Teams. This person will drive continuous workflow enhancements to increase efficiencies and address control gaps.

Some of your key responsibilities include:

• Security Transfers
  • Collaborate with onboarding manager to review client statements and perform asset reviews including serviceability.
  • Coordinate and inquire with Investor Services Operations teams including FO&C, SMF, Trade Settlements, Trade Management, Central Pricing, and others to determine serviceability and facilitate incoming and outgoing transfers.
  • Work with Front Office teams and Risk to determine appropriateness of account types based on assets being transferred.
  • Assist front office with the receipt of complex assets.
  • Troubleshoot, research, and resolve break items.
  • Gain an understanding of each type of security movement (mutual funds, alternative assets, private assets, DRS/DWAC, restricted securities, physical certificates, etc.).
  • Ensure cost basis is received from delivering custodian and further updated by Portfolio Accounting in a timely manner.
  • Perform reconciliation of asset transfers to ensure accuracy and completeness of what was expected and what was received.
  • Generate confirmation letters to end clients for completion of transfers.
  • Maintain a contact list for outside custodians.
  • Maintain up to date process & procedures for asset onboarding related tasks and account closings.
• Account Onboarding / Opening / Maintenance
  • Primarily responsible for handling the opening of complex accounts and relationships.
  • Liaise with the Front Office once new business has been won to begin the onboarding process and gain a clear understanding of the type of account and the required documentation.
  • Act as subject matter expert on all things related to Onboarding.
  • Analyze accounts to ensure proper documentation is obtained from the clients and review executed documentation from DocuSign.
  • Thorough understanding of AML/KYC procedures and requirements.
  • Responsible for processing maintenance requests and populating additional documentation for existing clients and understanding integration of workflows within multiple systems.
  • Review exception reports and send occasional client maintenance changes.
• Client Service / Relationship Management
  • Develop strong working relationships with the Front Office Relationship Teams and other CP support groups.
  • Act as the primary point of escalation for all issues.
  • Address client inquiries in a timely manner.
  • Use sound judgment to resolve problems.
  • Escalate urgent and dire issues to management when deemed necessary.
  • Develop relationships with BBH Trade Settlements, ACATS, Mutual Funds Services, Vault, Reconciliation & Analysis, Private Banking Service, and Outside Custodians to gain expertise and understand roles and responsibilities.
  • Develop relationships with Private Banking Risk, KYC-AML, Tax Compliance, Private Banking Services, National Trust Company.
  • Partner with Front Office or work directly with clients to determine account structure, authorized signers, beneficiaries, etc.
• Process/Productivity Improvement
  • Create efficiencies to improve individual productivity.
  • Gain an understanding of the big picture – how specific function impacts the firm.
  • Contribute to Division or Firm process improvement activities.
  • Communicate professionally and constructively to effectively resolve issues to minimize risk and exposure.
  • Assess current processes and provide suggestions for streamlining when necessary.
  • Collaborate with Systems and Change Management to automate processes, integrate systems and workflows.
  • Work on small to large ad hoc projects as needed.

Qualifications:

• Bachelor's degree required 0-2 years of experience.
• Ability to identify, elevate, and resolve problems/issues.
• Ability to communicate professionally through effective verbal and written communication skills.
• Excellent attention to detail, time management, and organizational skills.
• Strong interpersonal, collaboration, and relationship management skills.
• Ability to multi-task and prioritize tasks.
• Ability to work in a team environment.
• Ability to meet deadlines and work under pressure.
• Proactive self-starter who is goal-oriented.
• Ability to design efficient workflows and solutions within internal applications and systems.
• Possess an in-depth understanding of Asset Transfer methods, custody functions, and portfolio accounting.
• Understanding of DTC, Addvantage, mutual funds, equities, Euroclear, settlements, transfers, etc. preferred.
• Demonstrate risk awareness and ability to identify red flags.

Salary Range

Salary Range $60k-$75k base salary + annual bonus target BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role.

Benefits and rewards package

BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well‑being.

We value diverse experiences. We value diverse experiences and transferrable skillsets.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas.

BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers.

Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Equal opportunity and inclusion

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Brown Brothers Harriman (BBH) is a premier global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success begins with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.