Capital Markets Business Management Associate

Citizens; Boston (MA); On-site; USD 95,000 - 136,000; Full time

Job summary

Citizens is seeking a Capital Markets Business Management Associate to partner with the Markets COO across Debt Capital Markets, Leveraged Finance and Structured Products. You will drive governance, planning, reporting and talent development, translating complex data into concise executive materials.

In this role you will manage cross-functional projects, build dashboards with data teams, and support senior leaders with strategic narratives and operating reviews.

Qualifications

• Bachelor's degree in Finance, Business, Economics or related field.
• 3+ years of experience within Capital Markets, Investment Banking, Corporate Banking, or related financial services.
• Demonstrated knowledge of Debt Capital Markets products and processes.
• Strong analytical, project management, and organizational skills.
• Advanced proficiency in PowerPoint and Excel, including dashboard development and executive reporting.
• Exceptional written and verbal communication skills with the ability to interact effectively across all levels of the organization.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as a liaison between the COO function, debt products leadership, and development teams to coordinate product-specific strategic initiatives and business priorities.
• Support execution of debt-specific business management activities, including planning, governance, policy, communication, and project coordination.
• Drive special projects focused on organizational effectiveness, process improvement, technology adoption, and business transformation.
• Maintain strong awareness of market developments, product trends, policy changes, and competitive dynamics impacting the DCM business.
• Develop and maintain dashboards and management reporting that provide meaningful insights into business performance, talent metrics, pipeline activity, productivity, and strategic initiatives.

Skills

Analytical thinking

Project management

Executive communication

PowerPoint & Excel

Cross-functional collaboration

Education

Bachelor's degree in Finance, Business, Economics

Tools

PowerPoint

Excel

Job description

Description

The Capital Markets Business Management Associate will serve as a strategic partner to the Capital Markets & Advisory - Markets COO, supporting business management, strategic initiatives, governance processes, organizational effectiveness, cross-functional projects, and junior talent development across all debt products (Debt Capital Markets, Leveraged Finance, and Structured Products). This individual will operate at the intersection of business leadership, product expertise, technology, and development; acting as a key liaison among the COO organization, debt products leadership, analysts and associates, and development partners. The role requires a strong understanding of debt products, banker workflows, and talent development best practices. This role is ideal for a highly organized, analytically driven professional who thrives in a fast-paced environment and enjoys solving problems, managing multiple priorities, and partnering with senior leaders. The successful candidate will function as a trusted advisor and execution partner, ensuring business priorities are organized, communicated, and delivered effectively.

Key Responsibilities

Strategic Business Management

• Act as a liaison between the COO function, debt products leadership, and development teams to coordinate product-specific strategic initiatives and business priorities.


• Support execution of debt-specific business management activities, including planning, governance, policy, communication, and project coordination.


• Drive special projects focused on organizational effectiveness, process improvement, technology adoption, and business transformation.


• Maintain strong awareness of market developments, product trends, policy changes, and competitive dynamics impacting the DCM business.

Executive Reporting & Analytics

• Develop and maintain dashboards and management reporting that provide meaningful insights into business performance, talent metrics, pipeline activity, productivity, and strategic initiatives.


• Partner with technology and data teams to improve reporting capabilities and data governance.


• Support preparation of recurring business reviews, management materials, as well as presentations and briefing materials for executive leadership, risk committees, and the Board of Directors.


• Translate complex business, financial, and organizational data into concise, executive-level messaging.


• Support creation of strategic narratives, business updates, and operating reviews.


• Ensure consistent, high-quality presentation standards across all leadership communications.

Process Management & Operational Excellence

• Identify opportunities to streamline workflows and improve organizational effectiveness.


• Develop reporting templates, process documentation, and operating playbooks.


• Support implementation of technology initiatives and automation opportunities.


• Partner with finance, operations, technology, legal, compliance, and risk teams on business improvement efforts.

Governance & Risk Coordination

• Coordinate policies, procedures, approvals, audits, attestations, and governance documentation.


• Track action items arising from risk, compliance, credit, legal, and control forums.


• Assist with regulatory and audit requests.


• Support committee administration and preparation of governance materials.


• Monitor deadlines and ensure completion of required control activities.

Talent Development & Culture

• Serve as a primary coordinator and advocate for analyst and associate development across Debt Capital Markets and Leveraged Finance. Design, implement, and enhance onboarding programs, training curricula, mentorship initiatives, and development experiences.


• Establish metrics and reporting to track development progress, training participation, and talent outcomes.


• Partner with staffers, managers, business leaders, and development partners to identify skill gaps, opportunities for skill enhancement, and career progression.


• Monitor employee engagement and culture initiatives, helping to foster a collaborative, high-performance environment.

Stakeholder Management

• Build strong relationships with bankers, product specialists, development resources, Human Resources partners, and senior management.


• Serve as a trusted advisor and point of coordination for development, reporting, and strategic business initiatives.


• Promote alignment across functions to ensure successful execution of business objectives.

Qualifications

Required

• Bachelor's degree in Finance, Business, Economics, or related field.


• 3+ years of experience within Capital Markets, Investment Banking, Corporate Banking, or a related financial services business.


• Demonstrated knowledge of Debt Capital Markets products and processes.


• Strong analytical, project management, and organizational skills.


• Advanced proficiency in PowerPoint and Excel, including dashboard development and executive reporting.


• Exceptional written and verbal communication skills with the ability to interact effectively across all levels of the organization.


• Ability to manage multiple priorities in a fast-paced environment.

Pay Transparency

The salary range for this position is $95,000 - $136,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 10/26/2026