Capital Equipment Specialist (Western U.S.)

Cook Medical; San Francisco (CA); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Cook Medical Inc. seeks a Capital Equipment Specialist based in the Western United States to support product management and the sales team across the product life cycle. You will provide technical training and field support, contribute to launches, and collaborate with clinical and non-clinical stakeholders.

The role requires up to 75% travel, strong communication and problem-solving skills, and a commitment to safety and quality standards. Competitive compensation and benefits are offered.

Qualifications

• Bachelor's degree in related field
• Proficient in reading, writing and speaking English
• General business math skills
• Experience training others
• Experience in communication and interpersonal interactions with key customers
• Excellent complex problem solving skills
• Microsoft Office proficiency

Responsibilities

• Provide technical support and training to customers and internal groups on designated product line
• Support new product launches, including training materials and programs
• Assist Product Development with clinical evaluations and trials, launches, evaluations and testing
• Conduct field and market analyses to identify customer opportunities
• Develop relationships with key clinical and non-clinical decision-makers
• Travel up to 75% as required
• Maintain knowledge of product lines, procedures, ethics and compliance
• Handle product returns, samples and stock as appropriate
• Attend meetings and exhibitions outside normal hours as needed
• Ensure professional interaction across global teams
• Adhere to safety and quality standards
• Maintain regular attendance
• Consider site requirements for field work

Skills

Communication skills

Problem solving

MS Office

Training others

Interpersonal skills

Organizational skills

Oral and written communication

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Overview

The Capital Equipment Specialist supports product management and the sales team in maximizing opportunities throughout the life cycle of the products, in line with business plan goals.

The Urology division of Cook Medical focuses on the diagnostic and therapeutic products with an emphasis on stone management, oncology, voiding dysfunction, and pelvic health.

Product line includes ureteral access sheaths, dilation and occlusion balloon catheters, ureteral and urethral stents, stone extraction devices, biopsy needles and forceps, drainage catheters, lasers, and lithotripters.

This role must be based in the Western U.S. preferably near a major airport.

For more information about Cook Medical, visit www.cookmedical.com

Responsibilities

• Provide technical support, training and updates to customers and to internal groups on designated product line through in-service training, literature, videos, and articles approved by the company
• Support new product launches, including assisting with creation of training materials, training programs, presentations, and ongoing field support
• Support Product Development in the field with clinical evaluations and trials, clinical and commercial launches, evaluations and prototype testing
• Support and perform field and market analyses; help identify customer opportunities for key products
• Support and develop relationships with key clinical and non-clinical decision-makers to clinically support product lines
• May spend up to one week per month in plant facility
• Maintain knowledge of SBU product lines, clinical procedures, business ethics and other educational and compliance requirements
• Handle product returns, samples, consignment stock and any other areas as appropriate
• Attend meetings and exhibitions outside of normal office hours and on weekends as required
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must strictly adhere to safety requirements
• Maintain regular and punctual attendance
• Must maintain company quality and quantity standards
• Must have effective oral and written communication skills
• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations

Qualifications

Minimum Work Experience/Educational Requirements

• Bachelor's degree in related field, or experience of such kind and amount as to provide a comparable background
• Proficient in reading, writing and speaking the English language and other languages as required
• General business math skills
• Experience training others
• Experience in communication and interpersonal interactions with key customers
• Excellent complex problem solving skills
• Microsoft Office proficiency required
• Must demonstrate excellent interpersonal communication skills
• Must have excellent organizational skills

Physical Requirements/Work Environment

• International and domestic travel as required, up to 75%
• Subject to reasonable accommodation requirements under the ADA, must be (a) physically capable of operating a motor vehicle on a regular basis, (b) a holder of a valid driver's license, and (c) in good standing to legally operate a motor vehicle
• Occasionally required to stand; walk and stoop, kneel or crouch
• Occasionally required to lift up to 50 pounds or more
• Sit for extended periods, utilize close visual acuity for working with computers, equipment, etc.

Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Cook currently projects that the base salary for this position will range from $115,000 to $125,000, with the actual pay depending on a variety of factors, including the candidate’s qualifications, education, experience, and the required location for this role. In addition, this role will be eligible for a variable bonus opportunity based on company and/or individual performance. Full-time employees will also be eligible for a comprehensive benefits package that includes a company-sponsored 401(k) and profit‑sharing plan, paid time‑off benefits, medical, prescription drug, dental and vision insurance, flexible spending accounts (including both healthcare and dependent care), short‑ and long‑term disability, as well as life insurance. In addition, there are well‑being resources to support physical, emotional and financial wellness, as well as a comprehensive EAP program. Cook also provides voluntary benefits funded 100% by employees in the areas of critical illness, accident insurance, hospital indemnity, and long‑term care. Depending on the need for each role and essential job functions as determined by Cook, Cook offers four different work status options: on‑site, hybrid, remote and field. The compensation range described above is always subject to change and could be higher or lower depending on the particular candidate, but it is what Cook reasonably expects in good faith to offer for the position at this time. Cook, in its sole discretion, reserves the right to amend, modify, or terminate any compensation or benefit program at any time, and Cook’s compensation practices and guidelines will apply regarding the terms of promotion or transfer of existing Cook employees.

Finally, the application window for this position is expected to close on the earlier of the date a candidate is found to fill the position or January 4, 2027.