CAPE Education Technology Support Professional (0.8 FTE)

University of Colorado System; Aurora (CO); On-site; USD 43,000 - 58,000; Part time

Benefits offered by this job

Tuition Benefit

Paid Time Off

Holiday Days

Retirement 401(a)

ECO Pass

Job summary

University of Colorado Anschutz Medical Campus in Aurora, CO, is seeking a CAPE Education Technology Support Professional (0.8 FTE) for its CAPE Center. The role focuses on ensuring CAPE technologies work smoothly in a fast-paced simulation environment and includes in-person support for sessions across the CAPE space.

The position is scheduled Tue–Fri with some Mon/Sat work and may require occasional work at the Fort Collins location.

Qualifications

• Experience providing desktop and AV support in a fast-paced environment.
• Ability to troubleshoot networks, servers, and applications and communicate solutions.
• Experience creating training materials and user guides.

Responsibilities

• Act as point of contact for desktop-related concerns from team members, learners, faculty, and clients.
• Monitor sessions to ensure paging, video, capture of metadata, and systems function correctly.
• Collaborate with vendors and IT services to troubleshoot issues.
• Troubleshoot hardware, software, and network issues to restore operations.
• Maintain documentation of procedures and system configurations.
• Create training materials for troubleshooting and usage.
• Attend meetings with CAPE project lead and clients to diagnose problems.
• Provide in-person support to ensure smooth session operations.

Skills

Desktop support

AV troubleshooting

Network troubleshooting

Technical issue analysis

User training/create materials

Education

Bachelor's degree or equivalent

Tools

Learning Management System

Video capture/metadata systems

Office productivity tools

Job description

University of Colorado Anschutz Medical Campus

Department: Center For Advancing ProfessionalExcellence

Job Title: CAPE Education Technology Support Professional (0.8FTE)

Position #: 00803097 – Requisition #: 41282

Job Summary:

This part-time (0.8 FTE) position is located at the University ofColorado School of Medicine, Center for Advancing ProfessionalExcellence (CAPE). This position is regularly scheduled Tuesdaythrough Friday, with occasional work on Mondays and Saturdays basedon operational needs. This role may also require performing work at the Fort Collins, Colorado location as needed. CAPE provides modern medical simulation education that incorporates clinical scenarios, clinical instructors, mannequins of varying degrees of fidelity, and learners at any level of training into a robust teaching and learning environment. The CAPE is comprised of twelve (12) full-time team members and over 100 part-time standardized patients and teaching associates.

This position will be based in a fast-paced, challenging, state-of-the-art clinical simulation environment. The person in this position will ensure all CAPE technologies are functioning properly and work to resolve any issues in collaboration with equipment vendors and university shared services. This person will also provide in-person support to ensure smooth session operations and utilization of CAPE space.

Examples of Work Performed:

Technology Support (50%)

• Act as point of contact for desktop-related concerns from team members, learners, faculty, and clients.
• Monitor CAPE sessions to ensure paging, video, capture of metadata, and systems function correctly.
• Monitor and prioritize daily technology operations of the multidisciplinary simulation center and ensure communication of needs and issues to the appropriate project lead.
• Collaborate with the system vendors, A/V vendors, SOM Shared IT services, and/or OIT personnel to troubleshoot any system issues.
• Troubleshoot networks, servers, systems, and applications in order to identify and correct malfunctions and other operational difficulties.
• Interact with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions, and take proper actions required to solve the problems.
• Perform a variety of maintenance, evaluation, and training tasks to ensure optimal technology performance and user experience.
• Create training materials pertaining to technology troubleshooting and usage.
• Serve as a technology resource to the team for use of technical platforms.
• Attend in-person and virtual meetings with the CAPE project lead and client to analyze, troubleshoot, and diagnose hardware and software problems.

Technology Maintenance (20%)

• Act as point of contact for all desktop support needs at CAPE.
• Install, configure, and maintain staff and center computers, monitors, copiers, printers, etc.
• Work with the appropriate campus resources and vendors to resolve technical issues related to network interruptions.
• Track and resolve maintenance tasks and support tickets from the team. This includes maintaining a work log of support tickets and maintenance tasks.
• Maintain accurate and up-to-date documentation of technical procedures, system configurations, and issue resolutions.
• Maintain technology assets, software, and hardware for use and integration in simulation education modalities. This includes but is not limited to audio, video, learning management system, mannequins, task trainers, computers, laptops, monitors, mobile technology carts, displays & TVs, copiers, printers, VR/AR equipment, etc.

Other (10%)

• Utilize a project management application to organize and delegate project-specific tasks.
• Maintain technical expertise to effectively manage CAPE equipment and technologies and enforce proper usage and operation by authorized personnel.
• Attend briefings/debriefings/meetings with CAPE team members, clients, and project teams.
• Assist CAPE Director with the writing of technical and annual reports.
• Provide a conduit to the public and University communities about the Center.
• Assist CAPE Director with projects as needed. This may include items such as researching and reporting on the specs for new technology-related items and equipment, assisting with accreditations that fall within the scope of CAPE's mission, etc.
• Perform other duties as required.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

The CAPE is a national and international centerpiece of educational and assessment innovation, located at the Anschutz Medical Campus. At the core of the CAPE's work is a dedication to and a passion for producing humanistic and scientifically grounded health professionals, using innovative methods to educate and assess the essential skills needed by these professionals to serve the citizens of Colorado and beyond. The CAPE also conducts research on the nature and quality of communication between health care professionals and patients, physical examination teaching and learning, high-fidelity simulation, and other topics.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

Total CompensationCalculator

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $42,957 to $57,563 (calculated for 0.8 FTE).

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.