Capacity Strategy & Operations

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Equity

Full medical coverage

Flexible PTO

Parental leave

401(k)

Learning opportunities

Job summary

Baseten is seeking a Capacity Strategy & Operations leader based in San Francisco or remote to own end-to-end capacity planning for GPU infrastructure. You will translate customer commitments and growth forecasts into actionable supply requirements while coordinating with Sales, SRE, Finance, and Infrastructure teams.

You will build scalable processes, develop dashboards, and guide leadership through capacity scenarios and risk assessments in a fast-moving AI ecosystem.

Qualifications

• 5+ years of experience in strategy, operations, or analytics with cross-functional ownership.
• Proven ability to translate forecast signals into actionable supply plans.
• Strong modeling and storytelling skills for leadership.

Responsibilities

• Own end-to-end capacity planning: intake, triage, prioritization, fulfillment tracking, post-mortem learnings.
• Translate commitments and growth targets into GPU demand forecasts across regions and timelines.
• Model capacity scenarios with Finance; support CapEx decisions.
• Coordinate across Sales, SRE, and Infrastructure to resolve conflicts and honor commitments.
• Build reporting dashboards for real-time capacity health and risk exposure.
• Identify operational gaps and drive process improvements to reduce toil.

Skills

Capacity planning

Demand forecasting

Supply chain mgmt

Cross-functional coordination

Quantitative analysis

Scenario modeling

Communication

Problem-solving

Process improvement

GPU infrastructure

Cloud platforms

AI/ML ecosystem

Job description

# Capacity Strategy & OperationsRemoteSan FranciscoAll jobsRemote jobs## SkillsCapacity PlanningDemand ForecastingSupply Chain ManagementCross-Functional CoordinationQuantitative AnalysisScenario ModelingCommunicationProblem-SolvingProcess ImprovementGPU InfrastructureCloud PlatformsAI/ML Ecosystem## DescriptionABOUT BASETENBaseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.THE ROLEAs a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams.This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast.You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk.EXAMPLE INITIATIVES- Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected.- Constrained Allocation Playbook: Define the decision framework for how Baseten allocates scarce GPU supply across competing customers and regions, including escalation paths and tradeoff criteria for leadership.- Capacity War Room Ownership: Lead cross-functional response when a high-stakes capacity situation arises — coordinating across Sales, SRE, Finance, and Vendor relationships to resolve it with minimal customer disruption.- Strategic Briefings for Leadership: Produce clear, concise capacity health reports and scenario analyses for senior leadership, enabling confident decisions on customer commitments, vendor negotiations, and CapEx allocation.RESPONSIBILITIES- Own the capacity planning process end to end: intake, triage, prioritization, fulfillment tracking, and post-mortem learnings- Translate customer commitments, sales pipeline, and infrastructure growth targets into concrete GPU demand forecasts across regions, GPU types, and timelines- Partner with Finance to model capacity scenarios, evaluate new supply opportunities, and support CapEx decision-making- Work closely with the Capacity Acquisition team to align supply procurement with forward demand, flagging gaps and risks early- Coordinate cross-functionally across Sales, SRE, and Infrastructure teams to resolve capacity conflicts and ensure customer commitments are honored- Build and maintain the operational cadence that keeps capacity planning structured, visible, and free of ad-hoc Slack chaos- Develop reporting and dashboards that give leadership a real-time view of capacity health, utilization trends, and risk exposure- Identify recurring operational gaps in the capacity lifecycle and drive process improvements that reduce toil and improve reliabilityREQUIREMENTS- 5+ years of experience in strategy, operations, consulting, finance, or a similarly analytical and execution-oriented role- Demonstrated ability to own complex, cross-functional processes with multiple stakeholders and competing priorities- Strong quantitative and modeling skills — comfortable building demand forecasts, scenario analyses, and capacity models from scratch- Excellent communication skills, with a track record of distilling ambiguous situations into clear recommendations for senior leadership- High ownership mindset: you identify what is broken, build the fix, and follow through until it is working- Operates well under pressure and in ambiguous, fast-moving environments where the playbook does not yet existNICE TO HAVE- Familiarity with GPU infrastructure, cloud platforms, or AI/ML ecosystem- Experience in a high-growth startup or Series B+ environment where operational processes were being built from scratch- Exposure to vendor or partner management, particularly in hardware, cloud, or infrastructure contextsBENEFITS- Competitive compensation, including meaningful equity- 100% coverage of medical, dental, and vision insurance for employee and dependents- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)- Paid parental leave- Fertility and family-building stipend through Carrot- Company-facilitated 401(k)- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).