Capacity Strategy Manager

C.H. Robinson; Grandview Heights (OH); On-site; USD 40,000 - 84,000; Full time

Benefits offered by this job

Health plans health options

401(k) with company matching

Paid holidays

Job summary

C.H. Robinson is seeking a Capacity Strategy Manager to design scalable capacity solutions for freight. You will collaborate with commercial, carrier, and internal teams to develop procurement strategies aligned with customer needs and market conditions.

You will guide award planning, assess performance health, and refine capacity approaches to ensure high‑quality execution. Strong analytics and problem solving are essential.

Qualifications

• Requires a High School diploma or GED equivalent.
• Minimum of three years in 3PL capacity/carrier account management.
• Preferred: Bachelor's degree from an accredited college or university.
• Experience creating strategic procurement solutions.
• Excellent verbal and written communication skills with the ability to tailor messaging.
• Professional presence with strong influencing skills and relationship building.
• Ability to analyze data to understand business conditions and decide actions.
• Ability to understand daily or hourly freight landscape and prioritize coverage.

Responsibilities

• Capacity Procurement & Solution Design
• Serves as Capacity lead in pre‑RFP planning; curate feasible solutions.
• Identify risks and collaborate with partners to solve problems.
• Post award procurement planning; ensure award matches capacity solution/team.
• Interpret carrier analytics and use market data to guide buying decisions.
• Monitor award health and review against customer scorecards; implement actions.
• Continuous improvement of capacity strategy over award lifecycle.
• Provide day‑to‑day problem resolution and coordinate shipment updates.
• May book freight as business needs dictate.
• Establish effective relationships with stakeholders to enable growth.
• Interact with customers and carriers to review market dynamics and opportunities.

Skills

Capacity planning

Analytical thinking

Stakeholder communication

Procurement

RFP planning

Data analytics

Forecasting

Carrier relations

Education

High School diploma

Bachelor's degree (preferred)

Tools

Market data tools

Pricing tools

Job description

Job Overview

C.H. Robinson is looking to hire a Capacity Strategy Manager who will take the lead in designing smart, scalable capacity solutions for strategic and committed freight. In this role, you will partner closely with commercial, carrier, and internal teams to develop procurement strategies that align with customer expectations and evolving market conditions. You will guide award planning, assess performance health, and continuously refine capacity approaches to drive high‑quality execution. In this role, you will also act as a trusted expert—leveraging analytics, solving complex challenges, and ensuring freight moves with consistency and compliance. In this role you will strengthen critical relationships, anticipate business needs, and help unlock new opportunities for growth.

Duties and Responsibilities

Capacity Procurement & Solution Design

• Serves as Capacity lead in pre‑RFP planning process. Provides subject matter expertise and curates feasible solutions to execute the business opportunities.
• Identifies risks and collaborates with internal partners to effectively problem solve.
• Performs post award procurement planning; accountable to ensure award is appropriately matched to the right capacity solution/team).
• Interprets carrier analytics and leverages other tools (market data, freight and pricing tools and resources) to guide informed buying decisions within aligned geography.
• Responsible for activities that evaluate award health; monitors adherence to capacity procurement plan and performs monthly review against customer scorecards. Action plans to meet service metrics.
• Performs continuous improvement to capacity strategy over lifecycle of the award.
• Provides day‑to‑day problem resolution; identifies opportunities and issues, determines the best course of action, and implements solutions.
• Works closely with internal resources on shipment updates, problem resolution and/or operational execution.
• May be required to book freight as business needs dictate.

Internal and External Relationships

• Establishes effective relationships and maintains regular connectivity with key stakeholders to drive collaboration and effective solutions to enable growth.
• Has direct interaction with customers and carriers to review market dynamics and trends, advise on current and future business needs, discuss recent wins/losses, and identify opportunities for additional business.

Quality

• Focuses on behaviors and activities to improve quality, including booking automation, on‑time performance and hourly compliance within aligned geography.
• Review on‑time and compliance performance, aligning with customer expectations.
• Ensures quality Key Performance Indicators are met according to aligned customer expectations.
• Complies with expectations as defined in internal trading rules.

Other duties as assigned.

Qualifications

• Required: High School diploma or GED equivalent.
• A minimum of three years of 3PL capacity/carrier account management experience.
• Preferred: Bachelor's degree from an accredited college or university.
• Previous experience creating strategic procurement solutions.
• Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience.
• Professional presence, strong influencing skills and ability to build effective relationships, primarily focused on mid to senior level leadership.
• Ability to gather various points of data to understand business conditions, draw conclusions and formulate an effective course of action.
• Capable of making effective decisions of varying difficulty and complexity, based on data, expertise, and circumstances specific to the situation.
• Ability to understand daily or hourly freight landscape and prioritize effectively to ensure optimal coverage.

Disclaimer

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Compensation Range

$28.94 - $61.01

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EEO\Disabled\Veteran

Benefits

Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people.

FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.