Capacity & Performance Analyst

Socket.dev; Washington, Reston (District of Columbia, VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Empower AI, an Agency-focused technology partner, seeks a Capacity and Performance Analyst to support the Department of State’s hybrid IT environment. You will develop the Capacity Management Plan, forecast capacity needs, and implement monitoring and analytics across global infrastructure.

Ideal candidates have 6+ years of experience, a secret clearance, and a IT or related bachelor’s degree, with preferred CompTIA Sec+ and ITIL4 certificates. Expect to work on-site with occasional travel.

Qualifications

• 6+ years of IT capacity management experience.
• Secret clearance required.
• Bachelor's degree in IT or related field.
• Preferred certifications: CompTIA Sec+, ITIL4 Foundation.

Responsibilities

• Develop and maintain Capacity Management Plan for hybrid VPC and global IT infrastructure.
• Detail current performance and utilization, forecast requirements and address capacity issues.
• Define capacity utilization metrics to support expansion planning and budgeting.
• Implement tools for capacity monitoring and trend analysis across IT environments.
• Utilize advanced analytics and ML to predict resource needs and prevent degradation.
• Advise on capacity thresholds for all systems, applications, databases, and infrastructure.
• Continuously monitor IT resource usage to proactively address capacity issues.
• Perform tuning activities coordinating with change management processes.
• Forecast capacity requirements and integrate data into monitoring systems.

Skills

6+ years experience

Secret clearance

Analytical thinking

Education

Bachelor's degree in IT or related field

Tools

CompTIA Security+

ITIL4 Foundation

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Capacity and Performance Analyst is responsible for the development and maintenance of the Capacity Management Plan (CMP) supporting the hybrid VPC and global IT infrastructure for the customer.

Responsibilities:

• The CMP will detail current performance and utilization, forecasting future requirements, identifying capacity issues, and outlining plans to enhance performance and meet business needs.
• The CMP should also describe capacity management processes and procedures and address any financial impacts associated with risk assessments and recommendations.
• You will define and develop capacity utilization metrics to support infrastructure expansion planning and budgeting.
• You will also implement tools for effective capacity monitoring and trend analysis across IT infrastructure, applications, and environments.
• The role requires utilizing advanced analytics and ML to predict resource needs and prevent performance degradation.
• You will advise the customer on establishing capacity management thresholds for all systems, applications, databases, and infrastructure components.
• The CMP requires continuous monitoring IT resource usage to proactively identify and address capacity and performance issues.
• You will perform tuning activities to optimize IT infrastructure capacity and performance in coordination with change management processes.
• You will capture and analyze trending information to forecast current and future capacity requirements and ensure this data is integrated into monitoring systems.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 6+ years
• Bachelor's in IT or related field
• Secret Security Clearance

PREFERRED REQUIREMENTS:

• COMP TIA Sec +; ITIL4 Foundation Certification(s)

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 25 % .

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.