Canon Field Service Technician

Pacific Office Automation Inc.; San Antonio (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Canon Field Service Technician to join its dynamic service team in San Antonio. This role offers the opportunity to work with cutting-edge office technology, providing service and support for major accounts. You will be responsible for maintaining technical knowledge and ensuring customer satisfaction through effective communication and relationship management. The company prides itself on a supportive work culture that values diversity and inclusion, offering extensive training and certification programs to help you grow. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Qualifications

• Certification or experience with Canon, HP, or Lexmark is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Perform service calls on machines and maintain technical knowledge.
• Build positive relationships with customers and coworkers.

Skills

Excellent communication skills

Customer service skills

Mechanical aptitude

Troubleshooting skills

Organizational skills

Computer literacy

Education

Certification in Canon, HP, or Lexmark

Hands-on experience with office equipment

Tools

Canon

HP

Lexmark

Sharp

Ricoh

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for a Canon Field Service Technician to join our service team in the San Antonio, TX area.

1. Routinely demonstrates and creates a helpful and positive work culture.
2. Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
3. Always conducts self in accordance with the companies Code of Conduct.
4. Meet or exceed team productivity goals on key performance measurements.
5. Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
6. Meet or exceed financial targets including parts cost per call.
7. Maintain technical knowledge on all products.
8. Make recommendations to Branch Technical Manager for any identified service training needs.
9. Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
10. Perform tech-assist calls with other members of the service team.
11. Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

1. Product Lines Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak.

Certification and/or hands-on experience with (at min.) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on specific market.

1. Excellent communication skills, verbal and written; strong customer service skills.
2. Strong relationship management skills with customers, vendors and employees within the company required.
3. Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
4. Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
5. Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
6. Must have strong ethics and work as an effective, collaborative team member.
7. Strong Computer literacy - Fiery / controller experience is a plus.
8. A self-starter with the ability to work extra hours as necessary and during peak periods.

Benefits

1. Medical/Dental/Vision/Life insurance plans.
2. Matched 401k.
3. FSA/HSA Programs.
4. Paid training and certification.
5. Company vehicle.
6. Company paid trips.

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.