Cannabis Security & Guest Services Specialist

Renew Cannabis Co.; Carol Stream, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Renew Cannabis Co. in Illinois is seeking a Cannabis Security Guard / Guest Services Associate to maintain a safe, secure, and welcoming environment for customers and staff while enforcing policies and Illinois cannabis regulations.

You will verify IDs, check-in guests, assist with curbside pickup, monitor entrances and parking areas, and document incidents. This role emphasizes calm professionalism and strong customer service at all times.

Qualifications

• Must meet all applicable legal requirements to work in a cannabis facility/security position.
• Preferred experience in security, hospitality, retail, cannabis, or customer service.
• Strong observation and communication skills.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Monitor the facility, entrances, parking areas, and surrounding areas for safety and security concerns.
• Maintain a visible security presence to deter theft and unauthorized access.
• Respond professionally to disturbances, emergencies, and safety concerns.
• Document and report incidents, suspicious activity, and policy violations to management.
• Verify customer IDs and check guests in per company policies.
• Assist with curbside pickup and coordinate with dispensary staff to ensure orders are delivered to the designated pickup area.
• Provide friendly and professional customer service throughout the pickup experience.

Skills

Customer Service

Attention to Detail

Professional Communication

Conflict De-escalation

Safety & Security Awareness

Reliability & Accountability

Teamwork

Tools

Electronic ID scanners

POS/check-in systems

Job description

Renew Cannabis Co. in Illinois is seeking a Cannabis Security Guard / Guest Services Associate to maintain a safe, secure, and welcoming environment for customers and staff while enforcing policies and Illinois cannabis regulations.

You will verify IDs, check-in guests, assist with curbside pickup, monitor entrances and parking areas, and document incidents. This role emphasizes calm professionalism and strong customer service at all times.