Cannabis Security & Guest Services Associate

Terpenebeltfarms; Carol Stream (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Terpenebeltfarms seeks a Cannabis Security Guard / Guest Services Associate to maintain a safe, secure, and welcoming environment for customers and staff. This role combines security with front-door guest services, including ID verification, guest check-in, and curbside pickup support.

The ideal candidate is dependable, observant, and professional, comfortable enforcing policies and Illinois cannabis regulations while delivering friendly service.

Qualifications

• Must meet all applicable legal requirements to work in a cannabis facility/security position.
• Previous security, loss prevention, hospitality, retail, cannabis, or customer-service experience preferred.
• Strong observation and communication skills.
• Professional appearance and demeanor.
• Ability to remain calm and professional in stressful situations.

Responsibilities

• Monitor the facility, entrances, exits, parking areas, and surrounding areas for safety and security concerns.
• Maintain a visible security presence and help prevent theft, unauthorized access, and other security incidents.
• Respond professionally to disturbances, emergencies, and safety concerns.
• Follow all company security procedures and applicable laws and regulations.
• Document and report incidents, suspicious activity, and policy violations to management.
• Maintain confidentiality regarding customers, employees, business operations, and security procedures.
• Verify customer identification and eligibility before allowing entry, in accordance with applicable laws and company policies.
• Ensure IDs are valid, authentic, and meet required age and identification standards.
• Greet customers in a professional and welcoming manner.
• Check guests in using the company's designated system or process.
• Answer basic customer questions and direct customers to the appropriate staff member when needed.
• Maintain an organized and professional reception/check-in area.
• Assist with the curbside pickup process and communicate with customers when they arrive.
• Verify customer identification and order information as required.
• Coordinate with dispensary staff to ensure orders are brought to the designated pickup area.
• Help maintain a safe and orderly curbside pickup area.
• Follow all company procedures regarding customer verification, order handoff, and documentation.
• Provide friendly and professional customer service throughout the pickup experience.

Skills

Observation skills

Customer service

Professional demeanor

Communication

Attention to detail

Job description

Terpenebeltfarms seeks a Cannabis Security Guard / Guest Services Associate to maintain a safe, secure, and welcoming environment for customers and staff. This role combines security with front-door guest services, including ID verification, guest check-in, and curbside pickup support.

The ideal candidate is dependable, observant, and professional, comfortable enforcing policies and Illinois cannabis regulations while delivering friendly service.