Cannabis Sales Associate

Holistic Health Group; Middleborough (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Holistic Health Group in Middleborough, MA is seeking a friendly Budtender to help customers understand and purchase our cannabis products, including flower, concentrates, edibles and topicals. You will share product knowledge, assist management, and ensure a positive shopping experience in a compliant dispensary.

The ideal candidate has 1–3 years in cannabis retail or related customer service, excellent communication and time management skills, and a commitment to regulatory standards.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency. (21)
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.

Responsibilities

• Provide knowledge and personalized experience explaining cannabis products.
• Resolve customer questions or concerns quickly.
• Coordinate and fulfill orders using POS and inventory systems.
• Keep dispensary stocked, clean, and customer-focused.
• Meet or exceed daily sales targets.
• Support management to ensure regulatory compliance.
• Foster a positive, respectful work environment.
• Perform other duties as assigned by Manager.

Skills

Customer service

Communication

Time management

Attention to detail

Retail experience

Education

High school diploma/GED

Tools

POS system

Job description

The Employer

Holistic Health Group (HHG) is a vertically integrated medical and adult use Cannabis company built to produce high quality cannabis with an efficient and skilled workforce. The company is about to commence operations at its headquarters in Middleborough, MA, with future operations planned in other towns throughout the State.

HHG is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HHG aims to provide a healthy, welcoming, and enjoyable workplace for all employees. Ideal employment candidates for HHG are self-starters who take pride in their work and are looking for an opportunity to advance their career in the industry.

Job Summary

Holistic Health Group Budtender will be friendly and will help our customers understand, select, and purchase our full offering of cannabis products, including flower, concentrates, edibles and topicals. The budtender will not only be extremely knowledgeable regarding the efficacy, effects, aroma, and taste of our store products, but will also a friendly, engaging, and compassionate individual. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Cannabis products offered


• Ensures customer questions or concerns are resolved quickly and completely.


• Communicates any requests or unresolved concerns to management immediately.


• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.


• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a \"Customer first\" acuity.


• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.


• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.


• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for \"everything cannabis\".


• Performs other duties as assigned by the Manager and/or Store Lead.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.


• Must meet age requirement as outlined by state cannabis agency. (21)


• Able to pass all background checks as required by state cannabis agency.


• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.


• Maintain regular and punctual attendance.

Education

• High school diploma/GED preferred.

Experience

• 1-3 years' experience working in a cannabis retail setting preferred


• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Knowledge, Skills and Abilities

• Close attention to detail


• Excellent time management skills


• Must be able to communicate effectively with customers/caregivers and team members.

Working conditions

• Work is primarily performed in a dispensary setting.


• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.


• Must work weekends, nights, and Holidays as scheduled.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.


• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.


• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.


• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.


• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Holistic Health Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.