Cannabis Retail Team Lead - Growth & Service Champion

Stiiizy, Inc.; Hawthorne (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Company-matched 401k

Employee discounts

Training and development

Job summary

STIIIZY is seeking a Store Manager to assist the General Manager in leading the retail team and overseeing daily operations at our California location. You will foster teamwork, elevate customer service, manage inventory and cash handling, and drive sales in a fast-growing cannabis brand.

The role emphasizes training staff, enforcing compliance, and achieving store targets in a dynamic, on-site environment. Competitive benefits and schedule support are provided.

Qualifications

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set a prime example of professionalism, integrity, and dedication for the entire team to follow
• Execute daily operations with meticulous attention to detail
• Work closely with all team members to ensure every customer interaction is met with an exceptional level of service and product knowledge, enhancing overall customer satisfaction
• Collaborate with the General Manager to train and mentor staff, fostering a high performing team culture that thrives on adaptability and resilience
• Implement rigorous inventory control practices to minimize shrinkage
• Oversee stringent cash handling procedures, meticulously managing registers, reconciling daily transactions, and ensuring accuracy and security
• Collaborate with management to set and exceed sales targets, analyzing performance metrics, and implementing strategies for consistent growth
• Drive sales by setting challenging targets, analyzing performance data, and implementing strategies to achieve and exceed goals
• Uphold the highest standards of compliance with local and state regulations, guaranteeing the dispensary’s ethical and legal operations
• Mediate and resolve customer/employee concerns and conflicts with the highest level of professionalism, defusing challenging situations
• Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
• Regularly assess floor leads to offer constructive feedback that aids in their professional development
• Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow?
• Other duties may be assigned

Responsibilities

• Assist the General Manager in leading the retail team and overseeing day-to-day operations.
• Foster a culture of teamwork and ensure each customer interaction reflects excellent service and product knowledge.
• Train and mentor staff, building a high-performing team that adapts to change.
• Maintain rigorous inventory control and accurate cash handling procedures.
• Collaborate with management to set and exceed sales targets and implement growth strategies.
• Ensure compliance with local and state regulations and HR policies; document processes and actions.
• Participate in store meetings and communicate goals and tasks clearly to staff.

Skills

Retail mgmt

Team leadership

Customer service

Inventory control

Cash handling

Compliance

Microsoft Office

Tools

Microsoft Office

Job description

STIIIZY is seeking a Store Manager to assist the General Manager in leading the retail team and overseeing daily operations at our California location. You will foster teamwork, elevate customer service, manage inventory and cash handling, and drive sales in a fast-growing cannabis brand.

The role emphasizes training staff, enforcing compliance, and achieving store targets in a dynamic, on-site environment. Competitive benefits and schedule support are provided.