Cannabis Retail Support Lead — Tips Kept

Broadway Cannabis Market & Mint Cannabis Co.; Tempe (AZ); On-site; USD 19,286 - 26,174; Full time

Job summary

Mint Cannabis in Tempe is seeking a Support Lead to provide personalized cannabis recommendations and product education while supporting daily dispensary operations. You will help maintain compliance with Arizona cannabis regulations and assist store leadership in delivering a guest-focused retail environment.

The role involves handling POS transactions, cash, and register overrides, along with inventory management in a fast-paced setting. 21+ and Arizona Facility Agent Card may be required.

Qualifications

• 6+ months in the cannabis industry.
• Cash handling experience.
• Customer service experience.
• Product knowledge (preferred but not required).
• Ability to exercise judgment when approving register overrides and discounts.
• Must be 21+ and possess (or be able to obtain) an Arizona Facility Agent Card.

Responsibilities

• Customer Service: Greet customers, listen to their needs, and provide personalized cannabis recommendations while delivering an exceptional guest experience.
• Product Education: Educate guests on cannabis products, including flower, concentrates, edibles, and other product categories, while promoting safe and responsible consumption.
• Compliance: Verify identification, adhere to purchase limits, follow Arizona cannabis regulations, and ensure company policies are consistently followed.
• Sales & Cashier Duties: Process transactions using the Point-of-Sale (POS) system, accurately handle cash, and maintain balanced cash drawers.
• Register Overrides: Approve authorized discounts, price adjustments, and register overrides in accordance with company policies while ensuring all transactions remain compliant and properly documented.
• Store Support: Assist the retail leadership team by answering operational questions, supporting daily floor coverage, maintaining inventory accuracy, stocking product, and helping ensure smooth daily operations.
• Store Upkeep: Help with daily cleaning, stock shelves, and keep an accurate inventory of products.

Skills

Customer service

Cash handling

Product knowledge

Judgment

Job description

Mint Cannabis in Tempe is seeking a Support Lead to provide personalized cannabis recommendations and product education while supporting daily dispensary operations. You will help maintain compliance with Arizona cannabis regulations and assist store leadership in delivering a guest-focused retail environment.

The role involves handling POS transactions, cash, and register overrides, along with inventory management in a fast-paced setting. 21+ and Arizona Facility Agent Card may be required.