Cannabis Retail Store Manager

Dockside Cannabis; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Job description

Retail Store Manager

Job Type: Full-time

Location: Ballard

Salary: $70,000.00+ USD per year, DOE

Welcome to Dockside! You might know us by one of our four retail cannabis stores located throughout Seattle. We are a Washington state licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. We aren’t just any cannabis retailer, however, as we constantly innovate, take pride in our inclusive and welcoming culture and are always evolving how we do business. We are proud to say we opened one of the first medical dispensaries in WA state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Our roots are deep as a medical cannabis purveyor. We also love to brag about some other amazing things about us: we are women and minority owned and live values of community, inclusivity, integrity, and health.

We have a rare and exciting opening for a Retail Store Manager for our Green Lake location. The Retail Store Manager position is an important and key role to drive revenue and customer satisfaction in one of our four retail locations and to deliver the Dockside experience to Employees, Customers and our Community. We are looking for a professional Retail Store Manager with excellent customer service skills, exceptional leadership capabilities, a track record of hiring and retaining high-caliber employees. We are looking for leaders not afraid of wearing many hats and managing a constantly changing workflow. We need smart, passionate, and creative people ready to take the road less traveled and excited by the challenge of building a business in a rapidly growing industry. You will be managing a staff of approximately 10 - 15 people that includes an Assistant Store Manager, Shift Leads, Sales Associates, Receiving Coordinator, and Security.

The Retail Store Manager is responsible for the needs and well-being of the staff and the business to implement the mission, vision and values of Dockside and the management team. We are looking for managers who can inspire team members to grow and succeed, who can articulate vision and direction, and who have a passion for their own growth and learning. The Retail Store Manager must lead the store in a fast-paced and ever-changing working environment, while maintaining an eye for excellence and driving the staff to exceed all revenue goals. Additionally, the store manager is accountable to managing labor, payroll, inventory, security, and performance management. This is a great opportunity for someone looking to take their previous store management experience to the next level!

Retail Store Manager Accountabilities:

Business Leader

• Trustworthy in the eyes of the customer and conveys trustworthiness of the Dockside brand
• Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and monitoring monthly profitability
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided
• Manage and support stock levels through direct communication with key business departments to maximize sales, maintaining a high sell through as well as alignment with new product launches
• Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product support
• Communicates company performance targets and identifies strategies to ensure performance standards are met
• Proactively follow up on current trends, industry news, technology and analyze key competitors in the market
  
  

Performance and Talent Management

• Believe in the ability of others; coach and motivate
• Foster and environment of continuous education while supporting company driven initiatives
• Conduct quarterly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback. Oversee twice yearly performance review process for all store employees and set annual employee goals where appropriate
• Identify and create action plans and build development plans for employees as warranted; Attract, recruit, and retain a high performing team
• Ensure a consistent and branded onboarding experience for all new hires
• Manage the allocation of staff resources and scheduling to effectively drive operations, sales, and ensure customer service
• Partner with the Operations Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
  
  

Customer Development

• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty
• Understands that medicinal cannabis is important to the wellness of each of our medical customers and demonstrates compassion
• Manage the achievement of business objectives, by utilizing a top customer strategy to retain and develop customers
• Ensure the development, implementation and execution of company initiatives by providing communication and delegation to the team as appropriate
  
  

Operations

• Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitor performance; Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and other data and develop action plans in collaboration with the Support Team to drive sales
• Collaborate with Operations, Human Resources, Marketing, & Products, etc. while adhering to and enforcing all company policies and procedures
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies
• Manage and process payroll for the store on a biweekly basis including ensuring time card accuracy and time card compliance
• Comply with Federal and Local Regulations in the cannabis industry and immediately notify Operational Leadership of Government Agency visits
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Support and maintain visual merchandising standards set by the headquarters
• Responsible for ensuring an effective staff schedule according to the traffic trends
• Ensure the store remains clean and presentable at all times
  
  

Our Ideal Candidate Can Demonstrate:

• Ability to make solid business decisions, problem-solve, and multi-task in a highly dynamic work environment
• Proven ability to exercise a high degree of confidentiality and objectivity
• Consultative sales experience in matching products or services to the specific needs of the customer
• Ability to work in a team setting and conduct and present oneself in a highly professional manner with both customers and internal personnel
• Proven ability to work independently with little or no supervision
• Ability to receive and provide constructive feedback on work performance
  
  

Candidate Requirements:

• Minimum of 5 years of store management or sales management experience in retail, luxury retail, or service related industry; cannabis specific experience not required
• Bachelor’s Degree in business, retail management, or in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Proficiency with Google Suite software including Gmail, Calendar, and Drive
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule which will include mornings, evenings, weekends and holidays
• Ability to lift up to 50 pounds and stand for long periods of time
  
  

Working With Us:

Dockside Cannabis does not discriminate or determine employment on the basis of race, religion, sex, gender identity, age, or any other factor; employment decisions are made only on the basis of qualifications, merit, and business needs. Dockside is committed to an environment of mutual respect and maintains a zero-tolerance policy in regard to discrimination or harassment of any kind. We also value the power of diverse lived experiences and perspectives. We will accept applications until filled. Reference and background checks for finalists are part of the recruiting process for Dockside Cannabis.

We offer fantastic benefits to all employees who work 25+ hours a week including:

• Medical insurance (80% employer paid premiums)
• Dental insurance
• Vision Insurance
• Flexible spending accounts (FSA)
• Generous and flexible PTO
• Discounted rates on life insurance and other insurance products through AFLAC
• 6 paid holidays per year
• Employee discount of up to 40% off at Dockside stores
  
  

Please submit both a resume and a cover letter detailing your experience and why you want to work for us. We are interested in you whether or not you have experience in cannabis! Applications without cover letters will get lower priority in our screening process. We will accept applications until filled. Reference and background checks for finalists are part of the recruiting process for Dockside Cannabis. We might be a cannabis company but we are a drug-free workplace.

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