Cannabis Retail Lead: Customer Care & Training

Vireo Health, Inc.; Crestwood (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting at $17 per hour

Full-time ~40 hours/week

Benefits: medical, dental, vision, 401

Job summary

Vireo Health, Inc. in Missouri (Crestwood/Warrenton area) seeks a Lead Proper Care Specialist to guide the PCS team, conduct product and systems training, and assist with opening duties. This role supports a fast-paced cannabis retail environment and contributes to a compliant, patient-focused store experience.

You will lead new hires, oversee daily operations, educate patients on flower, edibles, and concentrates, and help ensure accurate inventory and customer service excellence.

Qualifications

• Open availability and flexibility.
• High school diploma or GED.
• 1+ years in retail and/or guest services and 1+ years of cannabis retail experience.
• Must be 21 years of age or older and able to obtain a Missouri Agent ID.
• Ability to reach, bend, stoop, sit, stand, and lift up to 30 lbs in a fast-paced retail environment.
• Able to work approximately 40 hours per week including weekends and possible evening shifts.

Responsibilities

• Lead the PCS team in partnership with the Assistant Managers and General Manager, including coaching and training for new hires.
• Open the store and complete opening duties.
• Review the menu and update discounts as needed.
• Move product from vault into fulfillment to reflect inventory.
• Educate patients on cannabis products based on needs and stay current on laws and trends.
• Verify paperwork and ID of patients.
• Ensure store flow and supervise breaks/lunches.
• Maintain clean, organized, and welcoming store environment.
• Comply with state and company policies.

Skills

Leadership

Customer service

Communication

Team collaboration

Education

High school diploma or GED

Job description

Vireo Health, Inc. in Missouri (Crestwood/Warrenton area) seeks a Lead Proper Care Specialist to guide the PCS team, conduct product and systems training, and assist with opening duties. This role supports a fast-paced cannabis retail environment and contributes to a compliant, patient-focused store experience.

You will lead new hires, oversee daily operations, educate patients on flower, edibles, and concentrates, and help ensure accurate inventory and customer service excellence.