Cannabis Dispensary Budtender - Customer Experience Pro

King City Gardens; Cincinnati (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental plans after 30 days

Job summary

King City Gardens in Cincinnati, OH is seeking a Dispensary Sales Associate (Budtender) to deliver exceptional customer service and educational support to medical patients and adult-use customers at The Garden Dispensary.

You will help customers understand cannabis products, guide them to suitable options, and maintain compliance with Ohio DCC regulations while upholding company policies. This role requires reliability, communication, and a friendly, professional demeanor.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer service skills with a friendly, professional, and patient approach.
• Attention to detail and the ability to follow established procedures.
• Basic math, computer, point-of-sale, and cash-handling skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively in a fast-paced retail environment.
• Strong organizational skills and the ability to manage multiple tasks.
• Willingness to learn cannabis products, company procedures, and regulatory requirements.
• Dependability, punctuality, and a team-oriented mindset.

Responsibilities

• Welcome customers and provide friendly, professional, and knowledgeable service.
• Verify customer identification and applicable patient registry information in accordance with Ohio regulations.
• Educate customers on cannabis products, strains, cannabinoids, product types, and available options within the scope of the role.
• Assist customers with product selection based on their preferences and needs without making unsupported medical claims.
• Maintain customer confidentiality and protect sensitive personal and patient information.
• Process sales and dispensations accurately using the dispensary's POS and applicable cannabis tracking systems.
• Maintain accurate sales, dispensing, and inventory records in accordance with company procedures and regulatory requirements.
• Follow all applicable DCC regulations, Ohio Administrative Code requirements, and internal SOPs.
• Promptly report suspicious activity, compliance concerns, discrepancies, or operational issues to the appropriate supervisor.
• Assist with receiving, labeling, stocking, and organizing inventory.
• Maintain a clean, organized, and professional sales floor and work environment.
• Complete assigned opening and closing duties, compliance documentation, and other operational tasks.
• Participate in required training and maintain current knowledge of products, procedures, and regulatory expectations.
• Demonstrate reliability, punctuality, teamwork, and flexibility in meeting business needs.

Skills

Verbal communication

Customer service

Attention to detail

Cash handling

POS systems

Confidentiality

Teamwork

Job description

King City Gardens in Cincinnati, OH is seeking a Dispensary Sales Associate (Budtender) to deliver exceptional customer service and educational support to medical patients and adult-use customers at The Garden Dispensary.

You will help customers understand cannabis products, guide them to suitable options, and maintain compliance with Ohio DCC regulations while upholding company policies. This role requires reliability, communication, and a friendly, professional demeanor.