Cannabis Dispensary Associate — Patient-First Experience

Trulieve; Reading (Berks County); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Tips included

Benefits package with paid time off

Job summary

Trulieve is hiring a Dispensary Associate – Full Time in the Retail department. The role guides customers through their cannabis journey, educating on products, benefits, and potential side effects while ensuring compliant purchases under state regulations.

You will provide excellent service and maintain a clean, well‑stocked workspace. The position pays $15.00 per hour and is eligible for tips; flexible hours, store needs, and a comprehensive benefits package including paid time off are

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age.
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Employees MAY be required to perform additional team tasks on an as needed basis.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

English proficiency

Education

High school diploma or equivalent

Job description

Trulieve is hiring a Dispensary Associate – Full Time in the Retail department. The role guides customers through their cannabis journey, educating on products, benefits, and potential side effects while ensuring compliant purchases under state regulations.

You will provide excellent service and maintain a clean, well‑stocked workspace. The position pays $15.00 per hour and is eligible for tips; flexible hours, store needs, and a comprehensive benefits package including paid time off are