Cannabis Advisor

MUV; Orlando (FL); Presencial; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

MUV is seeking a Cannabis Advisor in a retail setting in Orlando to deliver exceptional customer service and educate clients on cannabis products for wellness use. The role involves ensuring accurate order processing, maintaining store cleanliness, and supporting daily operations while complying with local and state laws.

The position requires 21+ years of age, basic computer skills, and a willingness to learn cannabinoids and product applications.

Formación

• High School Diploma or equivalent.
• 1–2 years of retail or hospitality experience.
• Must be 21 years of age and able to pass a criminal background check and state badging.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and basic software (Word, Excel, email).
• Learn and understand Federal, State, and local cannabis laws and safety regulations.

Responsabilidades

• Greet customers with a positive attitude and provide exceptional customer service.
• Educate customers and patients on cannabis products and their uses as a wellness product (not medical advice).
• Build rapport with regular customers to promote repeat business.
• Assist managers and other Cannabis Advisors as needed.
• Maintain a clean and organized workstation and storefront.
• Process online orders and ensure accurate pick-up.
• Stock and replenish displays; comply with regulatory inventory systems when applicable.
• Adhere to local and state cannabis regulations and safety procedures.

Conocimientos

Customer service

Positive attitude

Communication

Educación

High school diploma or equivalent

Herramientas

Word

Excel

Email

Descripción del empleo

The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.

This position pays $15/hour plus tips on a weekly pay period.

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Be an advocate of cannabis customer care.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
• Responsible for other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.