Candlewood Suites Washington Dulles Sterling - Front Desk Agent

Aimbridge Hospitality LLC; Short Pump (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to enhance the guest experience at their hotel. This role is crucial for creating a welcoming atmosphere, where you will utilize your customer service skills to address guest inquiries and concerns. As the face of the hotel, you will manage check-ins and check-outs, ensuring a smooth and efficient process. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and multitasking abilities. Join a team that values your contributions and offers a competitive benefits package, including medical coverage and a 401k plan, making it an exciting opportunity for those passionate about hospitality.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Short-Term Disability

Long-Term Disability

Life Insurance

Qualifications

• High school diploma required; hotel experience preferred.
• Proven ability to deliver exceptional guest service.

Responsibilities

• Provide outstanding service to guests with a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Candlewood Suites Washington Dulles Sterling - Front Desk Agent Address 45520 Severn Way, Sterling, VA, 20166

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

1. Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
2. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
3. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
4. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
5. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

1. High school diploma or equivalent; experience in a hotel or related field preferred.
2. Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

1. Now offering Daily Pay! Ask your Recruiter for more details.
2. Medical, Dental, and Vision Coverage.
3. Short-Term and Long-Term Disability Income.
4. Term Life and AD&D Insurance.
5. Paid Time Off.
6. Employee Assistance Program.
7. 401k Retirement Plan.