Candlewood Suites Boston North Shore Danvers - House Attendant Lead

Aimbridge Hospitality LLC; Danvers (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a House Attendant Lead to enhance guest experiences by ensuring the cleanliness and maintenance of public areas. This role is pivotal in assisting with various hotel functions, from managing lobby services to delivering exceptional customer care. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and the ability to resolve issues efficiently. Join a dynamic team where your contributions will significantly impact guest satisfaction and operational excellence in a vibrant hotel setting.

Qualifications

• 1+ year experience in hotel or related field preferred.
• Valid driver license and acceptable MVR required.

Responsibilities

• Clean and maintain public areas, including floors and restrooms.
• Handle luggage assistance requests in a friendly manner.
• Comply with hotel standards for safety and efficiency.

Skills

Communication Skills

Stress Management

Problem Solving

Education

High School diploma or equivalent

Tools

Shuttle Van

Job description

Job Description

The House Attendant Lead serves as a primary point of contact for questions and/or complex problems, in partnership with Housekeeping leadership. This role also performs the responsibilities of a House Attendant to include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

QUALIFICATIONS:

• High School diploma or equivalent and at least 1 year of experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

JOB RESPONSIBILITIES:

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift.
• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow associates and self.
• Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day.
• Perform other tasks/jobs as assigned by the supervisor or manager.