Cancer Center Concierge

Vaemergency; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider seeks an Infusion Center Concierge to offer exceptional customer service to patients and families. The role involves coordinating visits, resolving patient concerns, and promoting excellent hospitality in a fast-paced environment. Candidates should have a strong background in customer service and related hospitality experience.

Qualifications

• 3 years experience in hospitality industry strongly preferred.
• Expertise in providing excellent customer service skills required.
• Proficient communication skills necessary.

Responsibilities

• Provide uncompromising service to hospital patients and visitors.
• Coordinate New Patient Orientations and resolve patient concerns.
• Serve as a liaison for infusion center volunteers.

Skills

Customer Service

Communication

Hospitality

Attention to Detail

Education

High School Graduate or Equivalent

Bachelors in Hospitality

Job description

The Emily Couric Clinical Cancer Center Infusion Center Concierge offers white glove customer service to our patients and families.

Concierge staff are expected to promote and demonstrate excellent customer service and build meaningful relationships through engaging and informed conversations with Patients and Visitors via face-to-face interactions. Work may be stressful at times; contact with upset, frustrated, or emotional guests requires maintaining a professional and courteous demeanor. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule.

Responsibilities:

1. Provide uncompromising service to hospital patients and their visitors.
2. Promote and demonstrate excellent customer service.
3. Coordinate New Patient Orientations and visits, including support from pet therapy, chaplain, and other support services.
4. Assist in resolving real-time patient concerns and empower patients to make decisions, escalating issues appropriately.
5. Serve as a liaison for infusion center volunteers and collaborate regularly with the Infusion Center Charge Nurse, Front Desk, and Supportive Care Services teams.
6. Coach other employees on customer service opportunities and promptly escalate concerns to management.

Position Details:

Compensation Range: $15.00 - $20.34 Hourly

Minimum Requirements:

• Education: High School Graduate or Equivalent; Bachelors in Hospitality preferred.
• Experience: At least 3 years in hospitality industry such as hotel, restaurant, retail, or similar; strongly preferred.
• Licensure: None

Physical Demands:

Position requires standing for prolonged periods, frequent driving, traveling, and bending/stooping. Proficient communication, auditory, and visual skills; attention to detail; ability to write legibly; ability to lift/push/pull up to 25 lbs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.