Cancer Care Services Director: Patient Experience & Ops

Oneida Health; City of Utica (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Oneida Health seeks a Director of Cancer Care Services to oversee the day-to-day operations of the medical oncology practice, outpatient infusion center, and radiation oncology center in Utica, NY. This leader will align workflows across clinics to ensure safe, timely, and patient-centered care.

Responsibilities include optimizing scheduling, staffing, budgeting, and quality initiatives, while collaborating with leadership teams at HOA CNY and Roswell Park to deliver integrated cancer care and

Qualifications

• Bachelor’s degree required.
• 3–5 years of management experience in practice settings.
• Oncology experience preferred.
• License in the medical field preferred.

Responsibilities

• Develop and maintain optimal scheduling practices with staff to monitor efficiency and waiting times.
• Participate in recruitment, orientation and training of reception, MOA, and APP staff.
• Monitor billing compliance and identify revenue enhancement opportunities.
• Maximize clinic utilization and adjust schedules to meet patient demand.
• Foster teamwork and ensure a positive patient experience.
• Ensure service hours align with patient and referring provider needs.
• Develop systems for prompt referral receipt and monitor referring provider satisfaction.
• Collaborate on budgets and cost-control strategies.
• Develop staffing patterns based on service levels and budget constraints.
• Maintain compliance with NYSDOH, DNV, ASCO, and accrediting bodies.

Skills

Strong leadership

Excellent communication

Analytical & problem-solving

Budget management

Staff development

Education

Bachelor's degree

Job description

Oneida Health seeks a Director of Cancer Care Services to oversee the day-to-day operations of the medical oncology practice, outpatient infusion center, and radiation oncology center in Utica, NY. This leader will align workflows across clinics to ensure safe, timely, and patient-centered care.

Responsibilities include optimizing scheduling, staffing, budgeting, and quality initiatives, while collaborating with leadership teams at HOA CNY and Roswell Park to deliver integrated cancer care and