(Canada) -Associate Product Manager (Admin Products)

PointClickCare; United States; Remote; CAD 85,000 - 95,000; Full time

Job summary

Join a leading healthcare technology platform as an Associate Product Manager. You will collaborate with Engineering and Product teams to enhance user experiences and manage product backlogs. This role emphasizes problem-solving and strong communication skills in a dynamic environment.

Benefits

Benefits from Day 1

Retirement plan matching

Flexible paid time off

Wellness programs

Parental & caregiver leave

Fertility & adoption support

Continuous development programs

Employee assistance and inclusion programs

Qualifications

• 1 to 3 years of experience in product management, healthcare, or administrative solutions.

Responsibilities

• Track, triage, and resolve product defects.
• Support provider credentialing and contracting workflows.
• Improve UI/UX and operational dashboards.

Skills

Analytical

Problem Solving

Communication

Collaboration

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Bachelor's degree in Healthcare Administration

Tools

CRM systems

Document management

Enterprise user management

Job description

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has focused on its vision: to help create a world where providers and plans can confidently deliver frictionless care. With over 2,200 employees, PointClickCare has grown exponentially and is recognized by Forbes as one of the top 100 private cloud companies, and by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, leading in cloud-based healthcare software.

At PointClickCare, we offer opportunities and a vibrant culture that empowers our employees. Our environment is ideal for career growth and engaging in meaningful work alongside incredible colleagues. We believe work becomes fulfilling when driven by a higher purpose.

Join us and be part of a team making a real impact.

Learn more about us through Life at PointClickCare and connect on Glassdoor and LinkedIn.

Job Summary:

As an Associate Product Manager, you will work directly with Engineering and Product teams to deliver products with excellent user experiences, utilizing Backlog Management functions.

You will create and maintain a healthy backlog for the Product Management team, ensuring successful execution for Product, Operations, and Engineering.

You will partner with Senior Product Managers for guidance and mentorship, approaching your work with curiosity and a growth mindset to maximize value in your product deliveries.

Key Responsibilities:

1. General Defect Management and SLA Support (QA):
   • Track, triage, and resolve product defects.
   • Ensure adherence to SLAs to minimize user disruptions.
2. Enhancing Provider & Payer Workflows:
   • Support provider credentialing, contracting, and administrative workflows.
   • Reduce network management bottlenecks.
3. User Experience & System Optimization:
   • Improve UI/UX, user access management, and operational dashboards for administrative users.
4. Regulatory & Compliance Support:
   • Ensure Admin products comply with evolving regulations.
   • Monitor and update to reduce compliance risks.
5. Scalability & Product Innovation:
   • Support new feature development, testing, and deployment of AI-driven automation in workflows.

Your Key Strengths:

• Bachelor's degree in Business, Information Technology, Healthcare Administration, or related field.
• 1 to 3 years of experience in product management, healthcare, or administrative solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with CRM systems, document management, and enterprise user management is a plus.
• Ability to work effectively with cross-functional teams and manage multiple priorities.

Salary range: $85,000 - $95,000 CAD + 10% performance bonus and full-time benefits. Salary is determined based on skills, experience, and location.

Benefits & Perks:

• Benefits from Day 1
• Retirement plan matching
• Flexible paid time off
• Wellness programs
• Parental & caregiver leave
• Fertility & adoption support
• Continuous development programs
• Employee assistance and inclusion programs
• And more!

We are an equal opportunity employer. Accommodations are available upon request. For questions, contact [e-mail].