Campus Welcome Services Lead (12 Month Fixed-Term)

University of Southern California; California, Los Angeles (MO, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Campus Welcome Services Lead to enhance guest experiences at a renowned educational institution. This role involves supervising staff, ensuring quality service, and maintaining effective communication with guests. The ideal candidate will possess strong customer service skills and a commitment to fostering an inclusive environment. Join a dynamic team that values integrity and excellence, and contribute to creating memorable experiences for students and visitors alike. If you thrive in a collaborative atmosphere and are passionate about service, this is the opportunity for you.

Benefits

Comprehensive Benefits

Work-Life Balance Support

Qualifications

• Minimum 3 years of experience in customer service with 1 year in management.
• Strong communication and organizational skills required.

Responsibilities

• Supervise and train guest service staff, ensuring compliance with policies.
• Manage shift transitions and assist with scheduling feedback.

Skills

Customer Service

Communication

Conflict Resolution

Organizational Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Bachelor’s Degree

Job description

Campus Welcome Services Lead (12 Month Fixed-Term)

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Auxiliary Services

Los Angeles, California

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is dedicated to making a difference for over 65,000 students, athletes, faculty, staff, and guests. Our services span six central units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. We aim to create the best USC experience, welcoming all visitors into the Trojan family, guided by our core values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

USC Transportation, a division of USC Auxiliary Services, provides reliable transportation options in Los Angeles, including parking, buses, Campus Cruisers, and partnerships with taxi and rental car services. We continually seek innovative ways to enhance safety and convenience for our community.

We are seeking a Campus Welcome Services Lead (12 Month Fixed-Term) to join our team.

The Opportunity:

The Campus Welcome Services Lead will coordinate guest-service booth operations, ensure quality standards, supervise staff, and maintain effective communication with university guests. The role involves partnering with management to meet team goals and address operational needs.

The Responsibilities:

• Train, supervise, coach, and counsel guest service staff, ensuring compliance with policies and maintaining professionalism.
• Uphold safety and image standards, conduct regular checks, and discipline staff as needed.
• Follow up on work orders, manage shift transitions, and assist with scheduling feedback.
• Complete administrative tasks, handle reservations and inventory, and oversee supplies.
• Promote USC's values, foster inclusive environments, and ensure a safe work environment.
• Perform additional duties as assigned, with the understanding that responsibilities may evolve.

Qualifications:

• High school diploma or equivalent; experience may substitute education.
• Minimum 3 years of experience, including 2 years in customer service and 1 year in management.
• Knowledge of parking procedures, strong communication, and interpersonal skills.
• Experience working with diverse communities, with diplomacy and tact.
• Excellent organizational and conflict resolution skills.
• Valid CA driver’s license; willingness to participate in DMV Pull Notice.

Preferred Qualifications:

• Bachelor’s degree.
• 5+ years in customer service, especially handling financial transactions.
• Leadership experience advising staff, experience with special events, and university environment familiarity.
• Multilingual abilities are a plus.

Additional Details:

• Work may include weekends, evenings, or holidays.
• Must be able to walk and stand for extended periods, sometimes outdoors.

Compensation & Benefits:

The hourly rate is $23.00. USC offers comprehensive benefits supporting work-life balance and employee well-being. For more details, visit http://benefits.usc.edu.

We are committed to diversity, equity, and inclusion and welcome applicants from all backgrounds. Join us and be part of transforming the world with your talents!

FIGHT ON!