Campus Switchboard & Front Desk Specialist

Bennett College; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bennett College in Greensboro, NC, seeks a Switchboard Specialist/Receptionist to manage the main telephone line and front-desk operations on-site. You will greet visitors, route inquiries, and provide general information across departments, ensuring a welcoming and professional experience for students, families, alumni, and guests.

The role emphasizes exceptional customer service, strong communication, and the ability to work in a fast-paced, public-facing environment while supporting

Qualifications

• High school diploma or equivalent required.
• At least 1 year in reception or switchboard.
• Excellent verbal communication and interpersonal skills.
• Ability to handle fast-paced, public-facing environment.
• Proficiency with standard office equipment and Microsoft Office.

Responsibilities

• Answer and manage the College's main incoming telephone line professionally.
• Direct calls to appropriate department, office, or employee.
• Provide general information about College departments, hours, and contacts.
• Screen and route calls using established procedures and system functionality.
• Relay messages accurately when a department is unavailable.
• Respond to calls requiring escalation or additional assistance.
• Maintain familiarity with departments and points of contact for accurate routing.
• Exercise discretion for sensitive or complex inquiries.

Skills

Professional communication

Active listening

Customer service

Judgment

Multitasking

Confidentiality

Dependability

Education

High school diploma or equivalent

Tools

Telephone systems

Microsoft Office

Job description

Bennett College in Greensboro, NC, seeks a Switchboard Specialist/Receptionist to manage the main telephone line and front-desk operations on-site. You will greet visitors, route inquiries, and provide general information across departments, ensuring a welcoming and professional experience for students, families, alumni, and guests.

The role emphasizes exceptional customer service, strong communication, and the ability to work in a fast-paced, public-facing environment while supporting