Campus Support Specialist

Lakeshore College; Manitowoc (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Up to $3,000 Tuition Reimbursement

Professional development opportunities

WRS 7.2% matched retirement

403(b) and 457 plans

Life and disability insurance

Health & dependent care FSA

Onsite fitness center

Wellness screenings

Relocation assistance

Time off: 10 vacation, 9 sick, 6 PDL,

10 holidays

Winter break (1 week)

Discounts on food & entertainment

Cell phone plan discounts

Identity theft protection

Dress for your day

Employee recognition events

Six summer Fridays

Job summary

Lakeshore College in Manitowoc, WI seeks a Campus Support Specialist to be the initial customer service contact, guiding students through recruitment, advising, financial aid, registration, and billing processes. This role collaborates with Lakeshore staff and community partners to resolve barriers to enrollment and ensure a positive student experience.

The position requires strong communication, organization, and problem-solving skills, with opportunities to support events and campus

Qualifications

• High school diploma required; associate degree preferred.
• Two to three years of relevant occupational experience required.

Responsibilities

• Serve as the primary location contact, delivering superior customer service and information.
• Access databases and coordinate with functional areas to refer students as needed.
• Answer phones promptly and route calls appropriately.
• Schedule and check-in student appointments for Student Affairs.
• Support campus events with internal departments and external partners.
• Maintain office supplies and keep the Student Share area stocked.
• Develop relationships with partner organizations to achieve shared goals.

Skills

Microsoft Office

Written & Verbal Communication

Organizational Skills

Interpersonal Skills

Critical Thinking

Education

High school diploma

Associate degree preferred

Job description

Full-time Benefits

Competitive health, dental, and vision insurance

Benefits

Full-time Benefits

Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
7.2% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available
Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave, 10 holidays, and a one-week winter break.
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
"Dress for your day" | Employee recognition and appreciation events
Campus closed six Fridays during the summer
Benefits begin the first of the month coinciding with or following hire
For additional information on our vast array of benefits, read through our benefits guide.

Overview

POSITION SUMMARY

The Campus Support Specialist serves as the initial customer service contact who possesses a breadth of knowledge that provides the foundation to satisfy the majority of Lakeshore students’ needs in the areas of recruitment, advising, financial aid, registration, records, student accounts/billing, and other duties that fall under Student Affair functions, either in person or over the phone. Represent a one-stop concept for prospective and current students, Lakeshore staff, and the public at the assigned location. Provide direct assistance to students, which includes but is not limited to, guiding students to complete a career assessment, helping them complete the application process and apply for financial aid. Work collaboratively with prospective students and Lakeshore staff to identify and address barriers impeding enrollment and completion. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

ESSENTIAL JOB FUNCTIONS

(55%) Customer Contact/Student-Centered Operations

• Serve as the primary contact for the assigned location by providing superior customer service using a combination of technical and social skills, to include confidentiality, empathy, and the ability to fully engage and satisfy the customer by providing them with college information, resources, specialized assistance, and referral to other college services.


• Access database systems and work cooperatively in each functional area and refer students as needed.


• Using a pleasant, polite, and courteous tone, answer the phone in an expedient manner and if needed, route calls to the appropriate destinations.


• Schedule and check-in appointments for Student Affairs team members.


• Provide support for assigned campus events and activities, working collaboratively with internal departments and external partners to ensure a positive experience for participants.


• Order and maintain office supplies and ensure the Student Share area remains fully stocked, organized, and accessible for students at this designated location.


• Cultivate strong relationships with partner organizations at the assigned location, working collaboratively to advance shared goals and initiatives, and foster effective communication.

(45%) Student Recruitment and Enrollment Support

• Educate and assist prospective and current students throughout the enrollment process on college programs, certificates, admissions requirements, applying for financial aid and scholarships, taking career assessments, completing onboarding activities, setting up college technology accounts, and providing guidance on the available student support resources.


• Assist with application processes and student success resource referrals.


• Register and support students through the registration process; assist/troubleshoot throughout all the stages of the registration process (phone and online) including communicating with divisions and departments as needed.


• Stay current with class/seminar changes and program changes.


• Collect accurate and complete information on course add/drop/swap forms.


• Assist students with billing functions which include responding to student billing questions, giving directions on payment options, and setting up payment plans, student balances, anticipated aid, previous payments, credits, and past due status.


• Enter and maintain accurate grant and client reporting to ensure compliance with guidelines and deadlines.


• Evenings may be required if events are scheduled.

Qualifications

EDUCATION AND EXPERIENCE

• High school diploma required. Associates degree in a related discipline preferred.


• Two to three years of relevant occupational experience is required

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Lakeshore’s mission, vision, and strategic direction.


• Understanding of customer service principles including effective communication, and the ability to handle inquiries and provide support to ensure a positive customer experience.

Skills

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)


• Excellent written and verbal communication skills.


• Strong organizational and time-management skills.


• Effective interpersonal skills and customer service skills.


• Strong critical thinking and problem-solving skills

Abilities

• Adapt quickly to new and changing technology.


• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.


• Work independently, as part of a team, and/or with minimal supervision.


• Present self in a professional, ethical, and respectful manner at all times.


• Use discretion and maintain a high level of confidentiality.


• Prioritize and manage multiple projects or tasks, maintaining deadlines.


• Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

Physical Demands/Work Environment

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.


• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.


• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.


• The employee must occasionally lift and/or move up to 25 pounds.


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Work environment may require multi-tasking.


• The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.