Campus Supervisor, Financial Aid Services

Connecticut State Community College; Farmington (CT); On-site; USD 74,604 - 79,609; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Comprehensive health insurance choices

Tuition reimbursement

Job summary

Connecticut State Community College seeks a full-time Campus Supervisor for Financial Aid Services in Farmington. Responsibilities include overseeing financial aid operations, counseling students on financial aid, and directing staff training. A Master's degree and experience in financial aid are required.

The role provides opportunities for professional development and requires strong interpersonal skills. Salary ranges from $74,604 to $79,609 annually based on qualifications and experience.

Qualifications

• Master's degree in a related field with 1+ years of related experience.
• Comprehensive knowledge of state and federal financial aid.
• Ability to work with individuals from diverse backgrounds.

Responsibilities

• Counseling students and parents on financial management.
• Reviewing files to determine eligibility for financial aid.
• Managing file review processes for federal student aid.

Skills

Knowledge of state and federal financial aid rules

Ability to multi-task and manage deadlines

Excellent interpersonal and communication skills

Operational knowledge of a financial aid office

Education

Master's degree in a related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

Job description

Position Summary

The campus Supervisor, Financial Aid Services, is a full‑time (35 hours per week) position at CT State Tunxis. The incumbent provides assistance in the administration and operation of student financial aid for the campus. Responsibilities include detailed work within the student information system, counseling students and parents on personal financial management and the student aid application process, reviewing files to determine eligibility, overseeing workshops, training and supervising staff, and communicating complex regulations to constituents.

Essential Duties and Responsibilities

• Providing direction to office staff on the institution's policies and procedures, which may include training exercises.
• Planning activities to increase public awareness of financial aid opportunities and availability.
• Counseling students and families on personal financial management and the student aid application process.
• Operating within a complex student information system and within a fast‑paced higher education environment.
• Determining student eligibility to receive financial aid funds in accordance with federal, state, and institutional regulations.
• Managing file review process for completion of verification and resolution of conflicting information.
• Identifying and determining special circumstances to exercise professional judgement in accordance with all federal, state, and institutional regulations, policies, and procedures.
• Analyzing the financial resources needed within the campus to ensure the equitable distribution of financial aid funds from available sources.
• Preparing reports, both scheduled and upon request.
• Providing direction, training, and professional development recommendations for assigned staff to ensure the efficacy of the department and the compliant administration of federal student aid.
• Working with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS.
• Administering and awarding financial aid to students meeting eligibility requirements.
• Reconciling funding, as needed.
• Assisting in the preparation and submission of the FISAP.
• Interacting favorably with third‑party vendors.
• Reading and interpreting federal and state financial aid regulations and guidance.
• Guiding and directing front‑counter personnel by answering questions and reviewing student accounts with them.
• Planning and conducting financial aid workshops, information sessions, and paying‑for‑college sessions and other programs such as “FAFSA Month” for internal and external constituents.
• Maintaining an alpha caseload to ensure necessary documents are received and conflicting information is resolved to allow aid disbursement.
• Maintaining and managing first‑line workflow and staffing.
• Coordinating with related offices on campus to ensure that all policies and procedures are adhered to.
• Delivering and participating in training activities and workshops, as needed.
• Performing other duties as assigned.
• May involve occasional evening or weekend work.

Additional Responsibilities

• Attendance and participation at convocation and commencement ceremonies.
• Service on assigned committees and task forces.
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

Minimum Qualifications

Master's degree in an appropriately related field together with one (1) or more years of related experience including up to two (2) years of experience in leading or supervising others; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties.

• A comprehensive knowledge of state and federal financial aid rules and regulations.
• Familiarity with funding sources, their policies, and regulations.
• Demonstrated operational knowledge of a financial aid office.
• The ability to multi‑task and manage multiple deadlines in a fast‑paced environment.
• Demonstrated knowledge and ability in training and assisting staff members in a higher education environment.
• Demonstrated problem solving, planning, and organizational skills.
• Experience with student financial aid audits at the federal and state levels.
• Experienced user of higher education student information systems.
• A demonstrated understanding of the mission of a community college.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Four (4) years of related experience.
• Two (2) years of experience in leading or supervising others.
• Experience with student information systems like Slate, Jenzabar, Banner, etc.

Salary and Benefits

• Salary range: $74,604 – $79,609 approximate annual.
• Salary is based on qualifications, education, job‑related experience, and internal equity.

Benefits

• Generous leave policies.
• Multiple retirement plan options.
• Comprehensive health insurance choices.
• Supplemental benefits for retirement and family protection.
• Tuition reimbursement (if applicable).

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti‑racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a‑80(b) or 46a‑81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups.