Campus Store Manager - Central Piedmont CC Bookstore

retailexternalfollett; North Carolina; On-site; USD 52,000 - 78,000; Full time

Job summary

Follett Higher Education seeks a Campus Store Manager to lead all facets of store operations on campus, driving sales and ensuring an engaging customer experience. You will mentor and develop the team while partnering with campus leadership and regional management to meet financial goals.

You will oversee merchandising, promotions, and customer service standards, with a focus on inventory integrity, safety, and campus relations. Flexibility to travel may be required.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management and problem-solving skills.
• Vital customer service, communication and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.
• Travel: minimal (<10%).

Responsibilities

• Lead operating plans and daily store operations.
• Drive sales through promotions and events.
• Partner with campus and campus relationships.
• Develop and coach store team for high performance.
• Ensure clean, organized store and compliance with health and safety.
• Oversee café or convenience area if present.
• Support regional management with store metrics.

Skills

Leadership

Customer service

Sales

Communication

Financial acumen

Team development

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships

Communicate and partner with the campus including:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management

Responsible for full cycle talent management, including:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

• Bachelor's Degree or Equivalent.
• 3-5 years ofrretail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.