Campus Store Manager - Central Piedmont CC Bookstore - Charlotte, NC

Follett Corporation; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Follett Higher Education seeks a Campus Store Manager to lead store operations and inspire teams to drive sales while delivering brand and operational excellence. You will mentor staff, manage financial metrics, and support regional leadership in campus relationships and planning.

You will champion Follett Values and core competencies, oversee course materials activities, partnerships, and customer service excellence, while ensuring safety and policy adherence across the store.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years of retail management or strong customer service experience required.
• General computer skills expected.
• Academic retail experience is a plus.
• Strong organizational, time management and problem-solving skills.
• Vital customer service, communication and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.

Responsibilities

• Drive results and sales through promotions, events, displays, and merchandising.
• Lead in-store course materials activities with course materials leadership.
• Partner with Regional Manager to review and adjust store financials to drive sales; manage shrink budget.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Ensure security of assets, safety of associates and customers, and policy adherence.
• Develop campus relationships and coordinate events; manage day-to-day store operations and communications.
• Recruit, train, coach and develop team members; ensure performance and accountability.
• Build relationships with customers, faculty, staff, administrators, vendors and One Team Center staff to drive market share.
• Answer inquiries, handle escalated complaints, and maintain clean, orderly store; may oversee cafe or convenience store and ensure health and safety regulation compliance.
• Other duties as assigned to support store operations.

Skills

Organization skills

Time management

Problem-solving

Customer service

Communication

Presentation skills

Relationship building

Financial acumen

Education

Bachelor's degree or equivalent

Tools

General computer skills

Job description

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a cafe or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

• Bachelor's Degree or Equivalent.
• 3-5 years ofretail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.