Campus Store Leader - CPCC Levine Campus Bookstore

retailexternalfollett; North Carolina; On-site; USD 42,000 - 66,000; Full time

Job summary

Follett Higher Education seeks a Campus Store Leader to drive sales and brand excellence on campus. You will lead and develop a team, ensure engaging customer service, and partner with campus leadership to meet store objectives.

The role requires an associate degree or equivalent and up to five years of related retail experience, with strong communication and financial acumen to manage performance and operations.

Qualifications

• Associate's degree or equivalent required.
• 0-5 years of relevant experience preferred.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical and financial acumen.

Responsibilities

• Execute store plans and daily operations to drive sales during peak periods.
• Promote promotions and events with campus partners.
• Review store financials and assist in recalibrating goals.
• Maintain inventory control and secure assets.
• Supervise full-time, part-time and seasonal staff; onboarding and scheduling.
• Deliver exceptional customer service and resolve escalated issues.
• Foster campus relationships and coordinate events.
• Ensure compliance with policies and safety standards.

Skills

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Problem solving

Time management

Relationship building

General computer skills

Travel readiness

Education

Associate's degree or equivalent

Job description

Position Overview

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales

Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management

Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships

Communicate and partner with the campus to include:

• Day-to-day communication of store operational activities.
• Facilitate campus events.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.li>
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.