Campus Store Leader

retailexternalfollett; Massachusetts; On-site; USD 55,000 - 75,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Leader to support a Market Leader or Campus Store Manager in daily operations and sales growth. You will lead a team to deliver exceptional customer service and maintain brand and operational excellence across the campus store.

You will mentor team members, manage scheduling and onboarding, and partner with campus relations to execute promotions, events, and course materials activities while safeguarding assets and adhering to company policies.

Qualifications

• Associate's Degree or equivalent.
• 0–5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.
• General computer skills.
• Travel: minimal – less than 10%.

Responsibilities

• Execute store plans and daily operations for traditional and peak periods.
• Execute sales promotions and events (store, campus, community).
• Review store financials with leadership and recalibrate goals to drive sales.
• Operate cash registers and store systems with safe cash handling and deposits.
• Maintain inventory control and visual merchandising standards.
• Ensure store assets' security and team/customer safety.
• Review markups/markdowns and write-offs within guidelines.
• Execute in-store course materials activities with course materials leadership.
• Supervise FT/PT and seasonal staff, onboarding and scheduling.
• Provide coverage during breaks, lunch, vacation, or peak periods.
• Partner with campus relations for events and day-to-day operations.

Skills

Customer service

Communication

Time management

Problem solving

Financial acumen

Team supervision

Leadership

Shop floor merchandising

Cash handling

General computer skills

Education

Associate's Degree or equivalent

Tools

POS systems

General computer skills

Job description

Position Overview

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales

Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management

Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships

Communicate and partner with the campus to include:

• Day-to-day communication of store operational activities.
• Facilitate campus events.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.li>
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.