Campus Store Leader

Follett Higher Ed Group, LLC; University Heights (OH); On-site; USD 17,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Drug-free workplace

Job summary

Follett Higher Education seeks a Campus Store Leader to drive sales growth and deliver brand and operational excellence at a university shop in University Heights. You will lead a team, manage daily operations, and ensure an engaging customer experience across traditional and peak periods.

You will mentor staff, oversee inventory, support campus relationships, and maintain financial performance while upholding Follett values and policies.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence.
• Travel: minimal - less than 10%.

Responsibilities

• Execute store plans and daily operations for both traditional and rush periods, aligned with company objectives.
• Execute sales promotions and events; review store financials with leadership to drive sales.
• Operate cash registers and store systems; balance cash, deposits, and opening/closing activities.
• Maintain inventory control and ensure store areas are neat, clean, and organized.
• Shipping/receiving responsibilities and setting sales floor visuals.
• Ensure asset security, safety, and adherence to company policies; review markups/markdowns/write-offs.
• Collaborate with course materials leadership to execute in-store course materials activities.
• Supervise FT/PT and seasonal staff; train, coach, onboard, and schedule hours.
• Provide coverage during breaks, lunch, vacation, or peak periods.
• Create and maintain an engaging customer service culture; greet, answer phones, and resolve escalations.
• Drive market growth initiatives and maintain OMS service levels; respond to customer feedback with solutions.
• Communicate store operations and activities to campus relationships; perform other duties as assigned.

Skills

Organization

Time management

Problem-solving

Customer service

Communication

Presentation

Analytical skills

Financial acumen

Relationship building

Influence

Education

Associate's degree or equivalent

Job description

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales:

Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management:

Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service:

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships:

• Day-to-day communication of store operational activities.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $12.00 - $29.88 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.