Campus Store Leader

Follett Higher Education; Downingtown (Chester County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking a Campus Store Leader. In this role, you'll support store operations, drive sales growth, and develop team members while ensuring excellent customer service. Ideal candidates will possess an Associate's Degree and relevant experience in retail.

Qualifications

• 0-5 years of relevant experience, retail experience preferred.
• Strong skills in customer service, communication, and organization.
• Ability to influence and build relationships.

Responsibilities

• Execute store plans and daily operations consistent with objectives.
• Supervise team activities and provide training and coaching.
• Create an engaging customer service culture and handle issues.

Skills

Organizational skills

Customer service

Communication

Analytical skills

Computer skills

Education

Associate's Degree or equivalent

Job description

Join to apply for the Campus Store Leader role at Follett Higher Education

Job Description

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives, including executing sales promotions, reviewing financials, operating cash registers, maintaining inventory, visual merchandising, security, and store activities.
• Talent Management: Supervise team activities, train and coach staff, perform onboarding, schedule work hours, and provide coverage during peak times.
• Customer Service: Create an engaging customer service culture, greet customers, handle escalated issues, drive growth initiatives, and review customer feedback for proactive solutions.
• Campus Relationships: Communicate with campus, facilitate events, and support store operations.

Other duties as assigned. Follett Higher Education is a drug-free workplace.

Requirements

• Associate's Degree or equivalent
• 0-5 years of relevant experience; retail experience preferred
• Strong organizational, customer service, communication, analytical, and computer skills
• Ability to influence, build relationships, and outreach
• Minimal travel required

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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