Campus Store Associate � Part-Time (Association)

Finger Lakes Community College; Town of Canandaigua (NY); Sur place; USD 25 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Meal benefit

Health Reimbursement Account

Sick leave

Résumé du poste

Finger Lakes Community College is hiring a part-time Campus Store Associate to support daily operations, customer service, and POS transactions. You will assist with stocking, merchandising, and event-related store activities while ensuring an inviting retail environment for students and staff.

The role requires at least two years in retail or campus store settings, strong communication, and the ability to work flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of retail, customer service, campus store, or related experience.
• Demonstrated ability to provide excellent customer service.
• Experience working with point-of-sale systems, cash handling, or retail transactions.
• Ability to work independently while also functioning effectively as part of a team.
• Strong organizational and communication skills.
• Ability to supervise, train, and provide direction to student and part-time employees.
• Flexible part-time schedule including occasional evenings and weekends.

Responsabilités

• Assist the Campus Store Manager with daily operations.
• Open/close the store and ensure cash-handling and security procedures are followed.
• Provide excellent customer service to students, faculty, staff, and visitors.
• Assist customers with purchases, returns, exchanges, product questions, and general Campus Store needs.
• Maintain a clean, organized retail environment.
• Identify operational issues and communicate concerns to the Manager.
• Serve as operational support and provide day-to-day leadership when the Manager is unavailable.
• Passionate about working with children.
• Assist with staff training and supervision.
• Support POS processes, scheduling, and daily responsibilities.
• Monitor attendance and performance; communicate concerns to the Manager.

Connaissances

Customer service

Cash handling

Teamwork

Communication

Problem solving

Formation

High school diploma or equivalent

Associate or bachelor’s degree (business/retail-related)

Outils

Point-of-sale (POS) systems

Inventory management systems

Retail software / e-commerce platforms

Description du poste

Career Opportunities with Finger Lakes Community College

Campus Store Associate — Part-Time (Association)

Essential Duties and Responsibilities

Store Operations & Customer Service

• Assist the Campus Store Manager with the daily operation of the Campus Store.
• Open and/or close the store, as assigned, and ensure appropriate cash-handling and security procedures are followed.
• Provide excellent customer service to students, faculty, staff, and visitors.
• Assist customers with purchases, returns, exchanges, product questions, and general Campus Store needs.
• Help maintain a clean, organized, welcoming, and accessible retail environment.
• Identify operational issues and communicate concerns or recommendations to the Campus Store Manager.
• Serve as the Manager's operational support and provide day-to-day leadership when the Manager is unavailable.
• Passionate about working with children.

Staff Support & Supervision

• Assist the Campus Store Manager with training, directing, and supporting student and part-time employees.
• Provide guidance to employees regarding customer service, store procedures, point-of-sale processes, and daily responsibilities.
• Assist with staff scheduling and coverage as directed by the Campus Store Manager.
• Monitor employee attendance, work assignments, and performance and communicate concerns to the Campus Store Manager.
• Foster a positive, professional, and customer-focused work environment.

Point-of-Sale & Financial Operations

• Operate the Campus Store point-of-sale system accurately and efficiently.
• Process sales, returns, exchanges, and other transactions in accordance with established procedures.
• Assist with daily cash reconciliation and related financial procedures.
• Follow FLCC Association cash-handling, purchasing, and financial-control policies.
• Assist with financial or sales reporting as requested by the Campus Store Manager.
• Identify and report discrepancies or concerns to the Campus Store Manager.

Inventory & Merchandising

• Assist with receiving, organizing, stocking, and displaying merchandise.
• Help maintain accurate inventory records and assist with periodic inventory counts.
• Monitor inventory levels and communicate replenishment needs to the Campus Store Manager.
• Assist with pricing, tagging, merchandising, and seasonal store displays.
• Help maintain appropriate organization of textbooks, course materials, apparel, supplies, technology, and other Campus Store merchandise.
• Assist with inventory transfers, returns, and other inventory-related activities as directed.

eCampus & Online Store Support

• Assist students and customers with questions related to online Campus Store orders and pickup processes.
• Support coordination between the physical Campus Store and eCampus operations as needed.
• Assist with processing or fulfilling Campus Store pickup orders.
• Communicate recurring customer concerns or operational issues to the Campus Store Manager.

Commencement & Special Events

• Assist with the ordering, organization, distribution, and return of Commencement regalia.
• Provide evening and/or weekend support for regalia distribution and other Commencement activities as needed.
• Assist with Campus Store operations during special events, orientation, athletics, and other campus activities.
• Support special promotions, sales, and department-specific merchandise initiatives.

Marketing & Campus Engagement

• Assist with merchandising and promotional displays.
• Help communicate Campus Store promotions, events, and new products to students and campus departments.
• Provide customer feedback and observations to the Campus Store Manager to help identify opportunities to improve the Campus Store experience.

Compliance & Safety

• Follow FLCC Association policies, procedures, financial controls, and applicable regulations.
• Follow established cash-handling, inventory-control, and loss-prevention procedures.
• Help maintain a safe, organized, and accessible retail environment.
• Protect confidential customer, employee, and financial information.
• Report safety concerns, operational issues, or policy violations to the Campus Store Manager.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two years of retail, customer service, campus store, or related experience.
• Demonstrated ability to provide excellent customer service.
• Experience working with point-of-sale systems, cash handling, or retail transactions.
• Ability to work independently while also functioning effectively as part of a team.
• Strong organizational and communication skills.
• Ability to supervise, train, and provide direction to student and part-time employees.
• Ability to work a flexible part-time schedule, including occasional evenings and weekends based on store and campus event needs.

Preferred Qualifications

• Associate or bachelor's degree in business, retail management, higher education, or a related field.
• Previous supervisory or lead experience in a retail environment.
• Experience working in a college or university campus store.
• Experience with inventory management systems and point-of-sale platforms.
• Experience with online retail or e-commerce operations.
• Experience working with students in a college or university environment.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to communicate effectively with students, faculty, staff, vendors, and visitors.
• Dependability and willingness to take initiative.
• Ability to maintain professionalism and confidentiality.
• Ability to work effectively with diverse campus stakeholders.

Compensation

• Part-time, hourly position.
• Approximately 20–25 hours per week, based on operational needs and schedule.
• Flexible schedule, with occasional evenings and weekends required during peak periods and campus events.
• 48 annual hours of sick leave
• Meal benefit and/or Health Reimbursement Account
• Evaluation performed on a yearly basis with cost-of-living adjustments
• Hourly Rate: $18.00–$22.00, depending on experience, education, and qualifications.