Campus Safety Dispatcher - Part-Time

York College of Pennsylvania; Hallam (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

York College of Pennsylvania is seeking a Campus Safety Dispatcher to manage routine and emergency calls, monitor video surveillance, and coordinate with 911 and campus services. You will log calls in ARMS/CAD, assist with fleet operations, and support safety officers in a dynamic campus environment.

The role requires a high school diploma; one year in public safety or telecom and preferred NAED certification. Strong communication and teamwork are essential for this critical safety function.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in telecommunications, two-way radio communications, public safety, emergency services or law enforcement is required.
• Current NAED Emergency Telecommunicator or similar certification is preferred.

Responsibilities

• Dispatch campus officers to routine and emergency calls via two-way radio communications and coordinate with York County 911 when necessary.
• Receive routine and emergency campus safety telephone calls and transfer to appropriate departments in a courteous manner.
• Keep accurate dispatch logs and records using the ARMS/CAD system.
• Monitor college video surveillance system and other alarm systems.
• Assist with fleet vehicle reservations and issue fleet keys and paperwork.
• Assist contractors with check-in procedures and ensure keys are returned to the CIC.
• Direct visitors at the CIC and provide information as needed.
• Send emergency alerts and Spartan Shield push notifications when necessary.
• Perform other tasks to support the Department of Campus Safety and Campus Operations Division.

Skills

Two-way radio communications

Public safety

Emergency services

Education

High school diploma or equivalent

NAED Emergency Telecommunicator Certification (preferred)

Tools

ARMS/CAD system

CCTV cameras

Alarm systems

Job description

Position Summary

Hours: Every Other Friday 11:00 p.m. - 7:00 a.m. and Saturday 7:00 p.m. - 7:00 a.m.

DESCRIPTION:

The Campus Safety Dispatcher is responsible for dispatching CampusPolice Officers, Safety Services Officers, and Student SecurityOfficers to routine and emergency calls for service via clear andconcise two-way radio communication; receiving routine andemergency telephone calls and messages from the campus community inan accurate, confident and professional manner. The Dispatchermonitors and operates the college video surveillance system,fire/panic alarms, and other safety systems and keeps accuratedispatch call logs and records by using the Computer Aided Dispatchsoftware. The Dispatcher assists with fleet vehicle reservations,ensures contractors follow check-in procedures and performs othertasks that support the Campus Safety Department and CampusOperations Division.

OUTCOME:

Operation of an efficient, professional and customer service-oriented Dispatch and Campus Information Center for York College.

Essential Functions

• Dispatch campus officers to routine and emergency calls for service via two-way radio communications and interact with YorkCounty 911 when necessary 25%
• Receive routine and emergency College and Campus Safetytelephone calls for service in an accurate, confident and professional manner and transfer all incoming telephone calls to the appropriate department in a pleasant, friendly and courteous manner 20%
• Keep accurate dispatch call logs and records using the ARMS/CAD system 15%
• Monitor college video surveillance system and other alarm systems 10%
• Utilize the campus parking database, call recording and playback systems 5%
• Monitor the Spartan Shield App and respond to requests for assistance through the App 5%
• Assist with fleet vehicle reservations, issue fleet keys and make sure proper paperwork is assigned and turned back in 5%
• Assist contractors with the college check in procedures, issue keys and ensure they are returned to the CIC 5 %
• Assist and direct visitors at the CIC 3%
• Send emergency alerts and Spartan Shield push notifications when necessary 2%
• Other tasks as assigned to support the Department of Campus Safety and the Campus Operations Division. 5%

Experience and Education Required

• High school diploma or equivalent required
• One year of experience in telecommunications, two-way radiocommunications, public safety, emergency services or lawenforcement required
• Current NAED Emergency Telecommunicator or similarly recognized certification preferred

Required Skills and Qualifications

• Must pass a comprehensive background investigation
• Must be able to handle confidential and protected data
• Must become familiar with Campus Safety operations, policies, procedures and campus locations
• Must be able to obtain NAED Emergency Telecommunicator Instructor Certification within 90 days of hire or appointment
• Ability to operate radio equipment, automatic switchboard, telephones, computers, CCTV cameras, call recording and other monitoring equipment required in a modern emergency communications center
• Ability to work well with others and interact tactfully with other people; good interpersonal skills
• Ability to work under pressure and remain calm during high stress and emergency situations
• Ability to type, speak clearly and professionally, write legibly and spell correctly
• Ability to instruct others on the use and operation of all Dispatch and CIC equipment
• Ability to obtain JNET and C.L.E.A.N. access/certification